Technical Production Control Professional I Jobs in Thane at Fiserv India Private Limited

Last Updated: Jun 23, 2021 05:10 IST


Company Name
Fiserv India Private Limited
Job title
Technical Production Control Professional I
0-50 Years
Not Mentioned

Job Profile


Roles and Responsibilities

  • Good knowledge on job processing and scheduling

  • Understanding the incoming / outgoing Files.

  • Payment lifecycle knowledge

  • IPC Experience

  • Incident, change, problem management with root cause analysis

  • Payment card acquisition knowledge

  • Client Focus Experience.

  • Workload scheduling and Automation

  • Knowledge on Windows and Unix

  • Monitoring 24 x 7 daily jobs workload schedules 364 days a year

  • Monitoring incoming and outgoing critical file activity to ensure timely processing.

  • Escalate to appropriate party any late, missing or incorrect files until problem has been resolved

  • Process and run the daily, weekly and monthly processing cycles for all institutions

  • Ensuring successful incoming and outgoing file confirmations

  • Implement defined error procedures escalate to on-call support teams as necessary for any production processing issues

  • Ensure that services are delivered in accordance with service levels agreements and auditing requirements

  • Escalating out of balance issues to appropriate response unit

  • Determining Level 1 problem, analyzing root cause, and escalating to appropriate response unit, as required

  • Being the point of contact for our clients for any issues in relation to the OmniPay platform or our production processing

  • Completing appropriate daily operational checklists & system housekeeping tasks as per operational procedures

  • Interacting with other team members and management to improve efficiency and effectiveness

  • Adhering to and contributing to company processes, practices and procedures

  • Maintain appropriate schedules, logs and statistical analysis

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Key skills
Technical Production Control Professional I
IT/ Computers - Software
Responsibilities Roles and Responsibilities * Good knowledge on job processing and scheduling * Understanding the incoming / outgoing Files. * Payment lifecycle knowledge * IPC Experience * Incident, change,
Last Date

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