Solution Architect - Customer Onboarding Jobs in Chennai at Freshworks

Last Updated: Sep 11, 2021 05:10 IST


Company Name
Job title
Solution Architect - Customer Onboarding
7-12 Years
Not Mentioned

Job Profile

Job Description :

Your role and responsibilities:
  • Understand customer requirements and business challenges to architect a workable solution with a convincing value proposition by collaborating with multiple cross-functional teams.
  • Engage with strategic accounts during Sales cycle to position Freshworks Value and owns the Solution Design process. Be the go-to-guy for large and complex sales deals
  • Design Solution and present Enterprise Architecture fit to CIO's and CISO's. Create Architecture diagrams for the proposed solution.
  • Should be able to build prototype apps to achieve complex business objectives for demos.
  • Solution customer's technical and integration requirements throughout the sales process
  • Develop solutions design and technical integration documentation in Solution Document
  • Creates technical Bill of material.
  • Be the SPOC for Product feature asks and maintain deal wise asks with the PM Teams.
  • Help in kickstarting project for Implementation by stating clear discussions during sales cycle, eliminate any discrepancies that arise during handover process.

  • Our perfect match:
    You bring 7-12 years of relevant experience.
    You have the ability to take the right call, both for the company and the customer.
    You have the ability to say "No" to stakeholders without compromising the relationship.
    You have a good understanding of the people; you can pick up product and process knowledge quickly.
    You can be a Domain Expert, who also acts as an Evangelist for Product/Channel Adoption and be a process consultant for the Freshworks customers.
    You can deal with ambiguity; objection handling.
    You are highly technical with hands on experience on scripting and presales

    Skills required:

    • You should be a problem solver and should be able to thing out of the box.
    • Deep knowledge of Enterprise landscape ERP systems, Accounting Systems, HRMS, IDM etc.
    • Project management experience is an advantage Good understanding of AWS Stack, AWS certified Solution Architectwould be an advantage
    • Must have knowledge in building Custom Apps.
    • Preferred, however not mandatory - Prior experience as a Full Stack Developer, with working knowledge of Javascript, NodeJS, SQL.
    • Prior work experience with a CRM Software in roles like Solution Architect, Engineer, Presales or developer is preferred.
    • Prior experience as a Solution Architect in a Product or a Services company is a must.

    What else are we looking for:
    Good in problem analysis, design, requirement analysis, solution design
    Solid verbal, written, presentation and interpersonal communication skills.
    Great at documentation.
    Fast learner and can pick up new technologies

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    Key skills
    Solution Architect - Customer Onboarding
    IT/ Computers - Software
    Job Description : Your role and responsibilities: * Understand customer requirements and business challenges to architect a workable solution with a convincing value proposition by collaborating with multiple cross-functional teams. * Engage w
    Last Date

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