Last Updated: May 21, 2021 05:10 IST


Company Name
Job title
1-5 Years
Not Mentioned

Job Profile

Provide technical and functional assistance to FranConnect by performing the following duties:

Take ownership for resolving complex technical issues and requests.
Troubleshoot and simulate complex customer issues to find solutions and technical fixes.
Prepare database queries for troubleshooting database-related concerns and understand database relationship schema.
Should be able to manage, prioritize, and timely deliver multiple projects for customers.
Engage in verbal and written communication with customers and across teams to provide technical insights, guidance, and recommendations regarding FranConnect software applications.
Master FranConnect specific tools and troubleshooting procedures by following company and industry best practices.
Contribute technical and functional content to the FranConnect knowledge base
Building inter-team relationships to promote technical growth and improve the overall turnaround time of assigned tasks.
Obtain a thorough understanding of FranConnect software products, both technical and functional.
Open to contributing to process improvement and providing feedback to management in an ongoing effort to improve customer service.

The ideal candidate should also possess the following skills:

Able to work independently and efficiently to meet deadlines.
Able to promptly address requests and queries.
Multitasker, self-motivated, detail-oriented, responsible, and organized
Excellent Communication (Oral and Written), Interpersonal, Organizational, and Presentation skills.
Experience in Info Security will be an add-on.

Desired Candidate Profile

A team player with expertise in debugging, problem-solving and software development having strong technical and communication skills

Understanding of SDLC methodologies, Agile process
Java / J2EE, Servlets, Tomcat, REST, SOAP, XML, HTML, Junit
Framework - Struts, Spring, JSF, Angular
Understanding of REST, SOAP
Scripting Language - JavaScript, AJAX, JQuery
Database - MySQL, PostgreSQL, Mongo
Excellent communication, documentation, reporting skills, and onsite-offshore communication
Experience in Java 8, Microservices, Spring Boot, and AWS will be an add-on.
Familiarity with modern tools such as GIT, Jenkins, Jira, Confluence will be an add-on.

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Key skills
Servlets, Nodejs, Jsp, Spring Boot
IT/ Computers - Software
The Software Developer will be involved in handling multiple projects simultaneously and is expected to deliver high-quality work under pressure. An ideal team member will be the one who is motivated and driven towards his/her work and is passionate
Last Date

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