Associate, Service Request Jobs in Bangalore at GlaxoSmithKline Pte Ltd

Last Updated: Jun 10, 2021 05:10 IST

JOB DETAILS

Company Name
GlaxoSmithKline Pte Ltd
Job title
Associate, Service Request
Role
Software Engineer/ Programmer
Education
Experience
1-5 Years
Salary
Not Mentioned

Job Profile


Job Description :

Site Name: Bengaluru Luxor North Tower Posted Date: Jun 7 2021 Associate, Service Request Full-Time, Bangalore, Karnataka, India With such a diverse global workforce, GSK needs a team of HR experts to support and improve the lives of our patients, consumers and employees. Our values-led, high-performance culture is anchored by our HR team, and you can be part of keeping this momentum. We need to continue to equip our people to fulfill their potential and to get the most out of their career, and HR helps facilitate that progress. By joining us, you'll help to create an environment where people feel inspired. There's always more to discover and a growing team to learn from. This role will provide YOU the opportunity to Triage global service requests to oversee and support the process to purchase learning and/or learning services. The role also encompasses working collaboratively with multiple stakeholders, customers and vendors and adhere to global standards and request management processes. These responsibilities include some of the following. Assist customers and requesters to ensure they have a positive customer experience. Manage requests ensuring the delivery of high-quality learning solutions that meet learning objectives and customer's expectations for global and Business Units (BUs)/functional group programs. Coordinate communications between the GSK customers and vendors during the requirements, development, and implementation or delivery of the proposed solutions. Effectively respond to enquiries from GSK customers and vendors. Support the day to day relationships with third party vendors ensuring they adhere to all required standards, processes, ways of working and documentation. Provide ad hoc reporting to monitor and manage the performance of the service. Use case management tool to resolve problems and identify improvement opportunities. Participate in continuous improvement projects and initiatives to enhance the customer experience. We would like to speak to you, if you have these experience and skills. 1 to 5 years of relevant experience Working knowledge of case management tools e.g. ServiceNow, Integrify, Remedy. Able to run reports and summarize data to support business requirements. Experience of working with external learning providers/contractors. Customer service experience. Team oriented, flexible and collaborative approach. Proven planning and organizational skills and able to multi-task and problem solve Strong IT skills including MS Office (Word, Excel, PowerPoint) and team sites. Able to consult, communicate and build relationships with customer and vendors. Able to prioritize multiple projects whilst ensuring accuracy and meeting deadlines. Some of the other complimentary skills entailing the role are: Identify and implement process improvements. Maintain and Track and understand KPIs and Service Level Agreement (SLAs). Provide end to end support of learning requests. Resolve customer issues which may be ambiguous. Ensure vendor meeting customer needs and requirements. Educate customer and ensure they have a sound understanding of the process. Be able to operate in a complex matrix. Interact with customers from all business areas. Interact with vendors and third parties. Resolve issues and ensure timely payment with other resolving agencies. Interact with team and input into comms cells and KPI sessions Ability to work with many different areas of the business including finance, procurement, the COE, and requestors from various business units. Why GSK? Our values and expectations are at the heart of everything we do and form an important part of our culture. These include Patient focus, Transparency, Respect, Integrity along with Courage, Accountability, Development, and Teamwork. As GSK focuses on our values and expectations and a culture of innovation, performance and trust, the successful candidate will demonstrate the following capabilities. #GSK_HR *LI-GSK Our goal is to be one of the world's most innovative, best performing and trusted healthcare companies. We believe that we all bring something unique to GSK and when we combine our knowledge, experiences and styles together, the impact is incredible. Come join our adventure at GSK where you will be inspired to do your best work for our patients and consumers. A place where you can be you, feel good and keep growing. Important notice to Employment businesses/ Agencies GSK does not accept referrals from employment businesses and/or employment agencies in respect of the vacancies posted on this site. All employment businesses/agencies are required to contact GSK's commercial and general procurement/human resources department to obtain prior written authorization before referring any candidates to GSK. The obtaining of prior written authorization is a condition precedent to any agreement (verbal or written) between the employment business/ agency and GSK. In the absence of such written authorization being obtained any actions undertaken by the employment business/agency shall be deemed to have been performed without the consent or contractual agreement of GSK. GSK shall therefore not be liable for any fees arising from such actions or any fees arising from any referrals by employment businesses/agencies in respect of the vacancies posted on this site. It has come to our attention that the names of GlaxoSmithKline or GSK or our group companies are being used in connection with bogus job advertisements or through unsolicited emails asking candidates to make some payments for recruitment opportunities and interview. Please be advised that such advertisements and emails are not connected with the GlaxoSmithKline group in any way. GlaxoSmithKline does not charge any fee whatsoever for recruitment process. Please do not make payments to any individuals / entities in connection with recruitment with any GlaxoSmithKilne (or GSK) group company at any worldwide location. Even if they claim that the money is refundable. If you come across unsolicited email from email addresses not ending in gsk.com or job advertisements which state that you should contact an email address that does not end in "gsk.com", you should disregard the same and inform us by emailing [email protected], so that we can confirm to you if the job is genuine.

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OTHER DETAILS

Key skills
Associate, Service Request
Industry
Pharmaceutical
Summary
Job Description : Site Name: Bengaluru Luxor North Tower Posted Date: Jun 7 2021 Associate, Service Request Full-Time, Bangalore, Karnataka, India With such a diverse global workforce, GSK needs a team of HR experts to support and improve the lives
Last Date
2021-08-07

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