Lead EUC Engineer Jobs in Bangalore at Harman Connected Services Corporation India Private Limited

Last Updated: Sep 15, 2021 05:10 IST

JOB DETAILS

Company Name
Harman Connected Services Corporation India Private Limited
Job title
Lead EUC Engineer
Education
Location
Experience
6-9 Years
Salary
Not Mentioned

Job Profile




A Career at HARMAN

As a technology leader that is rapidly on the move, HARMAN is filled with people who are focused on making life better. Innovation, inclusivity and teamwork are a part of our DNA. When you add that to the challenges we take on and solve together, you'll discover that at HARMAN you can grow, make a difference and be proud of the work you do every day. What You Will Do : The End User Computing (EUC) Lead will be responsible for the strategic design and implementation of a variety of End User Computing technologies The EUC Lead will be the standard bearer for existing and emerging technologies facilitating the unification of end user computing (physical and virtual) platforms within the overall enterprise architecture. The EUC Lead will interface with multiple teams such as Infrastructure, Security and Application Development to design cutting-edge productivity platform for end-users. The right candidate will provide the architectural and governance leadership for planning, designing, and supporting of existing desktop services to an End User Computing model reliant on solutions fostering endpoint independence, system management for application and data, lower complexity and cost of support, and broad acceptance of standards and policies. This will also include coming up a roadmap to roll out new images to end users and working with global team during the rollout process Other responsibilities include technical troubleshooting of Windows environment and software's used by end users, including the setting up of computer hardware systems, installing and upgrading software. Roles Responsibilities (Including, but not limited to) . Understand current environment and requirements to create the new target environment . Expertise experience in Merger/Acquisition and Separation strategies from a parent company. . Design, enhance and implement the End User Compute platform and infrastructure to support the requirements of the business with an eye for continual improvement, including speed of delivery and user experience. . Work with other technology groups to streamline effective processes and drive continuous improvement for EUC infrastructure, services and support. . Architect, design and manage the software distribution platform along with the governance of software deployment. . Create a plan to roll out laptops, create OS images and coordinate with global teams / other EUC resources to distribute the same . Ensure that the documents are created so that it can be used by the support team . Review of incidents and root cause analysis . Conduct problem management and identify high volume tickets to service desk, come out with a plan to automate it . Work closely with End user architects to qualify tickets for automation . Work with automation team to script the solution so that it can be executed using self service or via a voice activated BOT . Handle complex technical issues on Windows 10 and end user issues escalated to EUC queue . Provision proof of concept and pilot environments . Liaise with vendors and service providers to execute technical change . Ensure team follows best practices and maintain service level agreements . Follow up with clients to ensure their systems are functional. Report customer feedback and potential requests . Help create technical documentation and manuals regularly. Responding to client support requests . Contacting end users to find out the nature of the problem. Troubleshooting hardware and software issues . Work very closely and coherently with L1 and L2 IT Service Desk as well as other elevated tech teams for overall IT Service Management The End User Computing (EUC) Lead will be responsible for the strategic design and implementation of a variety of End User Computing technologies The EUC Lead will be the standard bearer for existing and emerging technologies facilitating the unification of end user computing (physical and virtual) platforms within the overall enterprise architecture. The EUC Lead will interface with multiple teams such as Infrastructure, Security and Application Development to design cutting-edge productivity platform for end-users. The right candidate will provide the architectural and governance leadership for planning, designing, and supporting of existing desktop services to an End User Computing model reliant on solutions fostering endpoint independence, system management for application and data, lower complexity and cost of support, and broad acceptance of standards and policies. This will also include coming up a roadmap to roll out new images to end users and working with global team during the rollout process Other responsibilities include technical troubleshooting of Windows environment and software's used by end users, including the setting up of computer hardware systems, installing and upgrading software. Roles Responsibilities (Including, but not limited to) . Understand current environment and requirements to create the new target environment . Expertise experience in Merger/Acquisition and Separation strategies from a parent company. . Design, enhance and implement the End User Compute platform and infrastructure to support the requirements of the business with an eye for continual improvement, including speed of delivery and user experience. . Work with other technology groups to streamline effective processes and drive continuous improvement for EUC infrastructure, services and support. . Architect, design and manage the software distribution platform along with the governance of software deployment. . Create a plan to roll out laptops, create OS images and coordinate with global teams / other EUC resources to distribute the same . Ensure that the documents are created so that it can be used by the support team . Review of incidents and root cause analysis . Conduct problem management and identify high volume tickets to service desk, come out with a plan to automate it . Work closely with End user architects to qualify tickets for automation . Work with automation team to script the solution so that it can be executed using self service or via a voice activated BOT . Handle complex technical issues on Windows 10 and end user issues escalated to EUC queue . Provision proof of concept and pilot environments . Liaise with vendors and service providers to execute technical change . Ensure team follows best practices and maintain service level agreements . Follow up with clients to ensure their systems are functional. Report customer feedback and potential requests . Help create technical documentation and manuals regularly. Responding to client support requests . Contacting end users to find out the nature of the problem. Troubleshooting hardware and software issues . Work very closely and coherently with L1 and L2 IT Service Desk as well as other elevated tech teams for overall IT Service Management What You Need : . Must Have . Strong SCCM product knowledge and recent experience in leading implementation and configuration . Hands on experience and Strong skills in deploying Windows 10 images & MAC OS, applications and updates to desktops and workstations using SCCM or similar packaging products . Expertise in JAMF management Tool . Expertise in Solutioning VDI (Vmware/Citrix), . Expertise in End user experience monitoring tools, MS 365 and MS SharePoint . Expertise in methodologies on various end-user migration approaches based on user profiles . Experience working with MDM tools MS Intune, AirWatch or XenMobile . Expertise in Microsoft based solution including: AD, GPO, Azure AD . Strong Windows server and Print Management experience . Understanding of Microsoft Azure, Microsoft Intune or Airwatch, Azure Active Directory . Working knowledge on O365, End User & Security tools, switches, routers, MS Teams, video conferencing solutions . Intermediate PowerShell scripting . Should have good knowledge on Computer & Hardware networking e.g. Lenovo, Dell, MAC . Should have fair knowledge of Anti-Virus Clients, Internet proxy, patch management etc . Mentor others/junior staff on your core vendor products and technologies . Ability to learn new product updates and technologies . Requirements & Behavioral Attributes . Bachelor's degree in Computer Science or Information Technology with excellent problem-solving and multitasking skills . A minimum of 6 years of experience in EUC Infrastructure Management . A minimum of 5 years of experience delivering EUC services via a 3rd party managed services provider. . Ability to communicate effectively with end-users, business owners, developers, systems engineers and various levels of management. . Excellent written and verbal interpersonal skills including demonstrated ability to consolidate data to provide easily understandable deliverables. . Service Management oriented with strong commitment to customer service. . Demonstrates initiative and the ability to accomplish aggressive project goals when necessary. . Comfortable working in a fast paced, dynamic environment and developing flexible solutions to meet evolving business requirements. . Strong knowledge of design and architecture of client and server systems with a recent emphasis on virtualization and cloud. . Excellent interpersonal skills. Good written and verbal (English) communication skills . Thorough understanding of Microsoft End User Compute portfolio of products, software deployment and management, system performance tuning and monitoring including security, encryption, policy management, Active Directory integration, systems programming, automation and scripting. . Demonstrated ability to deliver detailed technical documentation. . Technical skills required including: . Windows 10 design, architecture and deployment methodologies, Deployment tool kit, PowerShell scripting. . SCCM . Experience with architecting, deploying and supporting Microsoft Modern Management platforms including InTune, SCCM Cloud Management Gateway, Windows Autopilot . There are few MAC OS systems and experience to handle that also will be an added advantage.
HARMAN is an Equal Opportunity /Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or Protected Veterans status. HARMAN offers a great work environment, challenging career opportunities, professional training and competitive compensation. ()

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OTHER DETAILS

Key skills
Industry
IT/ Computers - Software
Summary
A Career at HARMAN As a technology leader that is rapidly on the move, HARMAN is filled with people who are focused on making life better. Innovation, inclusivity and teamwork are a part of our DNA. When you add that to the challenges we take on and
Last Date
2021-10-23

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