ITSM Functional Analyst Jobs in Chennai at Hexaware

Last Updated: Sep 15, 2021 05:10 IST

JOB DETAILS

Company Name
Hexaware
Job title
ITSM Functional Analyst
Role
Education
Location
Experience
9-12 Years
Salary
Not Mentioned

Job Profile



Job Description

Role
.ITSM Functional Analyst
Responsibilities
  • Implement/Standardize/Optimize ITIL Service Management processes and functions for a large customer environment where IT services may get offered by multiple service providers
  • Plan end-to-end ITSM function cum process implementation considering various business and strategic scenarios
  • Reengineer existing processes and design new processes to dramatically improve productivity, quality and service, ensuring appropriate stakeholder input and buy-in
  • Lead functional process implementations for designed/re-designed processes using ITIL based ITSM tools like ServiceNow
  • Work closely with ServiceNow technical team to implement the desired processes using Agile approach
  • Support process and tool implementation through appropriate documentation for processes, functionalities, test scripts and training material
  • Conduct operational trainings and follow organizational change management process
  • Implement KPI measurement & reporting

The Role offers
.An outstanding opportunity to re-imagine, redesign, and apply technology to add value to the business and operations
  • High visibility, opportunity to interact with multiple groups within the organization, technology vendors and implementation partners
  • Develop all rounded capability and equip

Essential Skills
  • ITIL/ITSM Functional Process Consulting or Process Management Lead
  • ITIL Intermediate or Expert certified
  • ISO 20000 Auditor is plus
  • Project Management trained is preferred
  • Strong customer service orientation
  • Passion for analyzing problems designing creative solutions in the form of process design and automation, driving continuous performance improvement
  • Comfortable with and effective using MS Office applications including Visio
  • Close attention to detail and accuracy
  • Deadline driven and results oriented
  • Flexible attitude and ability to interact with a diverse business user community and changing environment comfortable with and excited about being part of the driving force behind change management

Essential Qualification
  • BE/B. Tech (minimum), MBA (IT/Operations) is preferred

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OTHER DETAILS

Key skills
IT Process Management
Industry
IT/ Computers - Software
Summary
Job Description Role .ITSM Functional Analyst Responsibilities * Implement/Standardize/Optimize ITIL Service Management processes and functions for a large customer environment where IT services may get offered by multiple service providers *
Last Date
2021-10-23

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