Digital Product Management Jobs in Pune at HSBC

Last Updated: Aug 18, 2021 05:10 IST

JOB DETAILS

Company Name
HSBC
Job title
Digital Product Management
Education
Location
Experience
12-21 Years
Salary
Not Mentioned

Job Profile



Job Description

Some careers have more impact than others.
If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of Senior Digital Product Manager
Principal responsibilities

Business context
Wealth and Personal Banking serves millions of customers worldwide with a complete range of banking and wealth management services to enable them to manage their finances and build their financial futures. It is a global business that brings together management responsibility for Retail Banking, Wealth Management, Insurance and Asset Management with a focus on customer-centric propositions and innovative distribution channels.
As part of the WPB COO team, Business & Digital Architecture supports the effective and efficient delivery of change globally for WPB by:
  • Providing architecture guidance and guardrails to ensure we have an effective operating model for delivering value to our customers
  • Business leadership for the digital platforms that provide common services to many Value Streams such as reliable and performant mobile apps, internet banking and secure access solutions
  • Building and leading a team of digital product management experts who are assigned to Value Streams and Enablers to support the development of great digital journeys and experiences
  • Ensuring a solid risk and control environment through providing risk and control advice to Value Streams and monitoring and remediating controls in line with 1LOD responsibilities

Role Purpose (overall high level summary of the role)
This role holder leads and is accountable for the designing, building and running digital customer experience journeys covering all products, customer types and channels across HSBCs global WPB business. This involves leading cross functional teams (composed of analysts, developers, designers, and scrum teams) across different locations operating in a lean agile product development environment.
As a senior product manager, you will build/manage a team that will:
  • Represent the CUSTOMER at all times
  • FOCUS on urgent, pervasive and valuable problems to solve
  • Be CREATIVE and GET FUNDING for your ideas
  • Create COMPETITIVE products that thrive in the market
  • And that won't rest until their products GO LIVE!


Role Dimensions
Typical Targets and Measures

Product Management
Manages the full product lifecycle to ensure that, over time, the needs of customers/users continue to be met and that financial and other benefits are achieved. Acts as owner/champion for one or more products. Selects, adopts and adapts appropriate product development methods, tools, and techniques selecting appropriately from predictive (plan-driven) approaches or adaptive (iterative/agile) approaches. Analyses market and/or user research, feedback, expert opinion and usage data to understand needs and opportunities. Develops product propositions and determines product positioning and variants for different customer and user segments. Prioritises product requirements and owns the product backlog. Coordinates trials and product launches and supports communications and training. Anticipates changes in customer/user needs adapts products, and creates product retirement and transitioning plans.
Requirements Management
Contributes to selection of the requirements approach for projects, selecting appropriately from predictive (plan-driven) approaches or adaptive (iterative/agile) approaches. Defines and manages scoping, requirements definition and prioritisation activities for initiatives of medium and complexity. Facilitates input from stakeholders, provides constructive challenge and enables effective prioritisation of requirements. Reviews requirements for errors and omissions. Establishes the requirements base-lines, obtains formal agreement to requirements, and ensures traceability to source. Investigates, manages, and applies authorised requests for changes to base-lined requirements, in line with change management policy.
Demand Management
Implements demand management analysis and planning activities. Provides advice to help stakeholders adopt and adhere to the agreed demand management approach. Performs what-if analyses and scenario planning develops insights and proposals to improve business value. Manages the process of integrating demand management with complementary strategic, operational and change management processes. Reviews new business proposals provides advice on demand issues and routes requests to the right place. Works with business representatives to agree and implement short-term and medium-term modifications to demand. Maintains a register of business requests, including the status of each request, reporting as required.
# agreed outcomes as measured by OKRs are delivered
Customer ratings of live products (e.g. app stores/NPS)
Roadmaps accurate, stable and endorsed by various stakeholders

Leads Customer Excellence
  • Create an environment that empowers staff to be able to respond to customers in a way that is personal and engaging
  • Initiate and recognise activities focused on delivering outstanding customer service and/or improving customer advocacy
  • Take responsibility for ensuring that appropriate arrangements are in place for delivering a seamless customer experience
  • Evaluate customer information from many sources to identify and achieve ways to differentiate and improve customer service

Understands Products, Channels and Propositions
  • Demonstrate a comprehensive understanding of a broad range of complex customer products, channels and propositions
  • Understand and explain the value of products, channels and proposition to target customers
  • Understand and describe the competitive positioning of products, channels and propositions in your business area
  • Identify and communicate product, channel and proposition improvements

Analyses & Interprets the Marketplace
  • Understand and interpret what is happening in the financial services industry and regulatory landscape relative to your own business area
  • Analyse and communicate what is happening in the financial services markets that you work in
  • Analyse the strengths and weaknesses of competitors and use that information to improve your own business area
  • Understand relevant external factors and trends and the implications for your business/function

Actions Creative Problem Resolution
  • Identify and define issues or problems that are not obvious participating actively and constructively in meetings where problems are discussed and resolved
  • Bring structure and order to undefined problems and/or large scale problems, making them easier to address and solve
  • Use systemic thinking and creativity in devising solution options
  • Evaluate relative costs, benefits and obstacles of potential solutions

Improves People and Team Effectiveness
  • Build teams based on the capabilities needed to ensure that the team's work is done effectively
  • Constantly monitor, promote and improve team effectiveness
  • Consistently deliver impactful coaching, helping individuals and teams perform at their best
  • Recognise and reward high performance and quickly address those with performance issues


Management of Risk
  • The jobholder will ensure the fair treatment of our customers is at the heart of everything we do, both personally and as an organisation. This will be achieved by consistently displaying the behaviours required to support the Best Place to Bank principles of Make Better Products, Sell Them Properly and Keep Them Sold.
  • The jobholder will also continually reassess the operational risks associated with the role and inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new technology.
  • Ability to apply risk assessment and management principles and processes and find ways of solving or pre-empting issues.


Observation of Internal Controls
  • The jobholder will also adhere to and be able to demonstrate adherence to internal controls. This will be achieved by adherence to all relevant procedures, keeping appropriate records and, where appropriate, by the timely implementation of internal and external audit points, including issues raised by external regulators.
  • The jobholder will implement the Group compliance policy by containing compliance risk in liaison with Global Head of Compliance, Global Compliance Officer, Area Compliance Officer or Local Compliance Officer. The term 'compliance' embraces all relevant financial services laws, rules and codes with which the business has to comply.
  • This will be achieved by adhering to all relevant processes/procedures and by liaising with the Compliance department about new business initiatives at the earliest opportunity. Also and when applicable, by ensuring adequate resources are in place and training is provided, fostering a compliance culture and optimising relations with regulators
Qualifications


Knowledge & Experience / Qualifications
  • Bachelor's degree in Computer Science or Management degree from premier institutes, with 12-21 years of relevant practical Digital Product experience in BFSI, E-Commerce, Fintech etc. space is preferred.
  • An entrepreneurial drive, with the ability to deconstruct and solve problems, to investigate drivers and figure out why things happen
  • Experience in a global or regional roles, working effectively to deliver targets across diverse cultures.
  • Extensive experience with the range of product development and deployment activities including identifying opportunities and developing business cases, defining product requirements, engaging a wide range of functional experts to agree deployment approach, project execution, launch, and post launch performance measurement and management.
  • Consumer financial services industry experience and strong understanding of Digital business, while experience with travel, lifestyle, and/or other consumer product development is a strong advantage.
  • Strong communication skills for navigating through business requirements, differences of opinion on approach.
  • Proven ability to build strong relationships across stakeholder groups.
  • Proven ability to influence large teams without direct leadership authority.

You'll achieve more when you join HSBC.
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role."
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
***Issued By HSBC Software Development Centre***

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OTHER DETAILS

Key skills
Digital Product Management
Industry
Banking/ Accounting/ Financial Services
Summary
Job Description Some careers have more impact than others. If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be. HSBC is one of the largest banking and financial services organisations in t
Last Date
2021-09-25

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