Service Desk Jobs in Mumbai at Hucon Solutions India Private Limited

Last Updated: Jun 24, 2021 05:10 IST


Company Name
Hucon Solutions India Private Limited
Job title
Service Desk
1-6 Years

Job Profile

Skill Requirements:
Maintains cooperative working relationships with staff members; a good team player
Customer focused with an understanding of business impacts
Detail oriented and organized
Outstanding oral communication skills (English language)
Ability to take and provide direction
Good troubleshooting and customer service skills
Familiar with IT Service Management concepts, practices, and procedures 

Technical Requirements
Use of remote support tools for diagnosis and resolution
Break/fix for Mac OS, Win 7/Win 8/Win10
Break/fix for PC, laptop, Mac, iPad, iPhone, Blackberry, android, printers
Break/fix for desktop and mobile device applications:
o MS Office Software
o O365 experience
o Adobe CS Suite
o VMware
o Web browsers IE /Mozilla/Safari/Chrome
Password reset and AD unlocks
Layer 1 newtorking troubleshooting skills
AS400 experience a plus
Citrix Experience
Writing resolutions and processes and contributing to internal knowledge-base
Continual Service Improvement for Service Desk function
Other tasks assigned by management.
Knowledge of the ITIL framework and lifecycle

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Key skills
:Service Desk", "Technical Support", "Technical Support Engineer", "IT Helpdesk", "Active directory", "O365 administration"
IT/ Computers - Hardware & Networking
We are looking for Someone who had handling International customer and Has hands on remote technical troubleshooting.
Last Date

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