I Tech Solutions Jobs 2022 Apply Online Team Lead / Asst. Manager ( Blended ) vacancy Jobs in Mumbai - News

I Tech Solutions Jobs 2022 Apply Online Team Lead / Asst. Manager ( Blended ) vacancy Jobs in Mumbai was updated on 28th September 2022​, Candidates can apply online @fresherslive.com

Last Updated: Sep 28, 2022 05:10 AM | FL Admin

I Tech Solutions Jobs 2022 Apply Online Team Lead / Asst. Manager ( Blended )  vacancy Jobs in Mumbai - News
Team Lead / Asst. Manager ( Blended ) Job Vacancy in Mumbai apply I Tech Solutions Jobs 2022

I Tech Solutions Careers 2022 Notification Overview

JOB DETAILS

Company Name
I Tech Solutions
Job title
Team Lead / Asst. Manager ( Blended )
Education
Location
Experience
4-9 Years
Salary
Not Mentioned

Job Profile

Role & Responsibilities
Supervise team in providing excellent and outstanding services to customers.
Resolve escalated and complex customer issues on-time.
Anticipate customer needs and deliver timely response to meet their expectations.
Recommend best practices to meet service level agreements and improve customer satisfaction.
Facilitating data collection for process improvements and knowledge base improvements.
Drive root cause analysis of all complaints and work with related functions and stakeholders across
the organization to eliminate causative factors and prevent recurrence.
Ensure that the team follows company policies and procedures.
Deliver world class services to ensure customer satisfaction.
Basic process metrics management like SLA, AHT, Dial out, Login hrs, C-SAT scores, Quality
scores set as defined.
Be the Subject Matter Expert who provides analytical support and guides teams on what/how to
improve process flows, in tune with customers' expectations.
Structured problem-solving skills and experience: Use a systematic, disciplined and fact-based
process that gets to the root cause of problems
Skills:
Passion to learn - Ability to acquire in depth Process/product knowledge.
Problem solving ability.
Decision-making skills.
Ability to work effectively in high stress situations.
Dealing with complexity, analyzing information and implementing the company's vision of
customer obsession.
Ability to do independent analysis and arrive at conclusions.
Excellent interpersonal and communication skills

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Interested candidates can share their resumes on [HIDDEN TEXT] or call/whatsapp on 9220105559 / 9167125070

Regards,

Fatima Shaikh

Manager HR

Apply to More than 1000+ new jobs in your city

OTHER DETAILS

Key skills
Team Leader, Team Manager, Team Handling, Assistant Manager, Group Leader
Industry
ITES/ BPO, Wellness/ Fitness/ Sports
Summary
Hiring for one of renowned corporate based in Mumbai for Asst. Manager profile for day shift. Need some one who has worked in blended kind of profile and handled Social media , Back office and Customer Service Department.
Last Date
2022-10-05

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