IBM Cloud Technical Support Engineer Storage Jobs in Bangalore at IBM

Last Updated: Nov 26, 2021 05:10 IST

JOB DETAILS

Company Name
IBM
Job title
IBM Cloud Technical Support Engineer Storage
Education
Experience
8-11 Years
Salary
Rs.1-1000000

Job Profile



Introduction
Software Developers at IBM are the backbone of our strategic initiatives to design, code, test, and provideindustry-leading solutions that make the world run today - planes and trains take off on time, bank transactions complete in the blink of an eye and the world remains safe because of the work our software developers do. Whether you are working on projects internally or for a client, software development is critical to the success of IBMand our clients worldwide. At IBM, you will use the latest software development tools, techniques and approaches and work with leading minds in the industry to build solutions you can be proud of.

Your Role and Responsibilities
Who you are
The IBM Cloud is looking for a talented, innovative and enthusiastic Software engineering professional that will build the next generation cloud resolution/escalation manager to make our customers succeed and contribute to positive Client Experience.
What you'll do
IBM Cloud has a global cloud presence that continues to grow and expand its reach.
The Advanced Customer Support team is seeking cloud support engineers with strong technical background that enjoy solving problems and working with customers. As IBM Cloud's technical support organization, qualified candidates will have a passion for helping customers with a determination to improve the overall client experience by quickly identifying and resolving problems.
Your responsibilities will include:
  • Diagnose, investigate and resolve issues reported by our customers to their satisfaction
  • Communicate effectively with customers via ticket, chat and phone
  • Document your work in ticketing system to the required level of detail
  • Continuously learn and improve your skills in areas relevant to your work
The Storage Cloud Support Engineer role provides technical support to clients of our infrastructure based offerings and services. The role requires excellent collaboration with team members, other IT organizations, key stakeholders and business partners to meet the needs of the business as well as that of our customers.
  • Diagnose and troubleshoot issues reported by IBM Cloud customers.
  • Effectively communicate with customers and partners via phone, chat and case regarding technical issues.
  • Document and track customer cases from start to finish ensuring customer expectations are properly managed and that technical issues are resolved to the customer's satisfaction.
  • Work with engineering, operations, and management to diagnose and resolve critical issues.
  • Use acquired knowledge to suggest, edit, and write in-depth Knowledge Base articles.
  • We are a global team, so communication skills (both verbal and written) are critical as well as flexibility to work with team members in other time zones.


Required Technical and Professional Expertise
  • 8+ years of overall experience
  • Experience with Multipathing, File, Block (iSCSI, NFS, NAS) and Object Storage (S3, SWIFT)
  • Network based backup solutions (VEEAM, R1soft, Quantastor, Evault), Various filesystems (NTFS, ext3/4, xfs)
  • Knowledge on troubleshooting with Clients and interact at/troubleshoot those filesystems
  • Industry certifications related to storage technologies
  • Experience with Virtualization products (VMWare, Citrix XenServer, Hyper-V, etc.) and how they interact with storage technologies
  • Experience in storage provisioning, concepts and system administration
  • Experience reading and writing code in Powershell
  • 8+ years experience working directly with customers.
  • 8+ years experience working in the cloud computing industry with a focus around Storage and infrastructure services.
  • 8+ years experience troubleshooting complex issues using problem determination and best practices.
  • Bachelor's degree in Computer Science, Information Technology, Electrical/Computer Engineering or a similar field


Preferred Technical and Professional Expertise
  • Expert level experience in one or more of these specialized areas:
  • Expert level industry and vendor certifications related to infrastructure offerings
  • Provisioning, storage concepts, Web servers, Web hosting control panels, system administration.
  • Hardware Security Modules.
  • Advanced Troubleshooting of OS and Roles
  • Active Directory
  • Linux (CentOS/RedHat,Ubuntu/Debian)

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OTHER DETAILS

Key skills
IBM Cloud Technical Support Engineer Storage
Industry
IT/ Computers - Hardware & Networking
Summary
Introduction Software Developers at IBM are the backbone of our strategic initiatives to design, code, test, and provideindustry-leading solutions that make the world run today - planes and trains take off on time, bank transactions complete in the b
Last Date
2022-01-23

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