Operations Manager - Contact Center Jobs in Bangalore at IBM

Last Updated: Oct 15, 2021 05:10 IST

JOB DETAILS

Company Name
IBM
Job title
Operations Manager - Contact Center
Role
Education
Experience
10-12 Years
Salary
Rs.1-1000000

Job Profile



Introduction
The Finance & Admin Business Analyst is essential to the ongoing profitable operations for one of the most globally recognized and respected companies in the world. By overseeing our financial activities, you will enable IBM to continue to bring to market ground-breaking innovations such as Artificial Intelligence, Cognitive Solutions, Cloud Infrastructure, and Blockchain technologies, to name a few.

Your Role and Responsibilities
As an Operations Manager, you are responsible for handling finance clients in different industries and across Banking industry

Responsibilities:
  • You will work on client engagements / contracts across geographies- Operations support for establishing processes, metrics identifications and reporting
  • Establish and maintain robust tracking mechanism for key indicators of the operations to support decision-making
  • Responsible to achieve transformation at a high level of change management experience, including challenging, inspiring and leading the team
  • Responsible for tracking and driving all process parameters 'critical to quality' for process delivery
  • Assist management with career development activities for team members, team leaders and managers, including performance management, feedback and training
  • Ensure adequate mentorship & training of team members to ensure process objectives & Customer requirements are met


Required Technical and Professional Expertise
  • Over 10-12 years of experience in Retail Banking and Contact center, preferably Indian Banking Sector.
  • In-depth knowledge of back-office operations including banks Central Processing Units (CPU), Credits, Ops Compliance, Retail Transaction Services, Credit Cards and ATM management etc
  • Expertise in banking technology including the use of ERPs and banking applications. Able to run through different retail banking vertical processes and see an end to end view to identify opportunities for improvement through automation/transformation
  • Experience of working in a 3rd party domestic and banking environment
  • Proven experience creating and developing of value proposition, business cases, industry specific offerings
  • Ability to ideate strategic direction and initiatives through designing of business outcome models, contracting structures and identification of new opportunities and business lines
  • Proficient in supporting sales team for building compelling business case for prospect clients to offshore business and work closely with Process Delivery leaders in identifying improvement opportunities and implement the same across all processes
  • Expertise to lead efforts on continuous process improvements and transformation along with carrying out maturity assessments


Preferred Technical and Professional Expertise
  • Any graduate / preferably post graduate
  • Proven experience in back-office operations including banks Central Processing Units (CPU), Credits, Ops Compliance, Retail Transaction Services, Credit Cards and ATM management etc
  • Ability to influence people internal/external customers, Operations and Finance partners
  • Ambitious individual who can work under their own direction towards agreed targets/goals and with creative approach to work
  • Intuitive individual with an ability to manage change and proven time management
  • Proven interpersonal skills while contributing to team effort by accomplishing related results as needed
  • Up-to-date technical knowledge by attending educational workshops, reviewing publications

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OTHER DETAILS

Key skills
Industry
IT/ Computers - Hardware & Networking
Summary
Introduction The Finance & Admin Business Analyst is essential to the ongoing profitable operations for one of the most globally recognized and respected companies in the world. By overseeing our financial activities, you will enable IBM to continue
Last Date
2021-11-22

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