Senior Customer Service Executive Jobs in Mumbai at IDFC FIRST Bank

Last Updated: Jan 15, 2022 05:00 IST

JOB DETAILS

Company Name
IDFC FIRST Bank
Job title
Senior Customer Service Executive
Education
Location
Experience
5-8 Years
Salary
Not Mentioned

Job Profile



Job Title - Customer Service Manager
Place of work - Mumbai
Business Unit - Retail Banking
Function - Retail Assets
Job Purpose :
The role bearer has to focus on helping the organization to enable customers, partners and other stakeholders address their needs for proactive query resolution. It entails the responsibility of providing,setting up customer service quality procedures,standards for the team and deploy sttategies, best practices to achieve it.
The role bearer also has todriveof employee morale and engagement levels so that the organization is able to provide best in class service to its customers to increase customer satisfaction, loyalty and retention contributing to the larger organizational objectives of the bank.
Roles & Responsibilities:
  • Manage a team of customer service managers in charge of the inbound channel and correspondence branches
  • Providing excellent customer service and promoting customer centricity in the organization by improving customer service experience, engaging customers and facilitating organic growth
  • Ownership of customers issues and ensure proactive resolutions of the same
  • Set a clear mission of enhancing service quality and deploy strategies focused towards that mission by keeping ahead of industry's developments and apply best practices to areas of improvement
  • Develop service procedures, policies and standards.
  • Analyzing MIS ,enhance productivity and maintaining accurate records and document customer service actions and discussions
  • Recruit,mentor and develop customer service resources and nurture an environment where they can excel through encouragement and empowerment
  • Adherence to and manage the approved budget.
  • Maintaining an orderly workflow according to priorities
  • Regulate resources and utilize assets to achieve qualitative and quantitative targets
  • Enhancing service quality and the level of customer focus in the organization.

Managerial & Leadership Responsibilities: -
Educational Qualifications:
Graduate - Any (Full Time)
Post Graduate - Any(Full Time)
Experience:
Minimum 5 years into Customer Service

Apply to More than 1000+ new jobs in your city

OTHER DETAILS

Key skills
Senior Customer Service Executive
Industry
Banking/ Accounting/ Financial Services
Summary
Job Title - Customer Service Manager Place of work - Mumbai Business Unit - Retail Banking Function - Retail Assets Job Purpose : The role bearer has to focus on helping the organization to enable customers, partners and other stakeholders address th
Last Date
2022-03-14

Alert : FreshersLIVE Employees will not call any candidates towards Job Offer or Job assistance. FreshersLIVE will never charge any candidates for Jobs. Please be aware of fraudulent calls or emails. Please write to [email protected] for any assistance.
Disclaimer: This Job is auto-published from MonsterIndia. For any issues with above Job Posting, please contact MonsterIndia

Apply Various Job Roles on Fresherslive.com

Job Role Apply Link
Other Roles Other Roles Jobs 2022 (55065 Vacancies)
Anganwadi Worker Anganwadi Worker Jobs 2022 (50088 Vacancies)
Teacher Teacher Jobs 2022 (49834 Vacancies)
Software Software Jobs 2022 (47949 Vacancies)
Programmer Programmer Jobs 2022 (42642 Vacancies)
Trainee Trainee Jobs 2022 (30755 Vacancies)
Assistant Assistant Jobs 2022 (17877 Vacancies)
Designer Designer Jobs 2022 (13454 Vacancies)
Application Engineer Application Engineer Jobs 2022 (12826 Vacancies)
Constable Constable Jobs 2022 (12451 Vacancies)
Accountant Accountant Jobs 2022 (9891 Vacancies)
Sub Inspector Sub Inspector Jobs 2022 (9549 Vacancies)
Trained Graduate Teacher Trained Graduate Teacher Jobs 2022 (9053 Vacancies)
Customer Service Executive Customer Service Executive Jobs 2022 (7561 Vacancies)
Medical Officer Medical Officer Jobs 2022 (6533 Vacancies)
Gramin Dak Sevak Gramin Dak Sevak Jobs 2022 (4368 Vacancies)
Master Master Jobs 2022 (4299 Vacancies)
Team Leader Team Leader Jobs 2022 (4075 Vacancies)
Engineer Engineer Jobs 2022 (3061 Vacancies)
Sales Sales Jobs 2022 (2987 Vacancies)
View More Jobs By Role (1 lakh + vacancies)

Fresherslive.com has taken maximum steps to ensure that the job posting is genuine. This Job posting was made by the company/recruiter directly and exclusively on Fresherslive.com. If the recruiter is charging any Fees from the job seekers, please write to us at [email protected] / [email protected].