Infosys BPM Jobs 2023 Apply Online Customer Support - Voice vacancy Jobs in Pune - News

Infosys BPM Jobs 2023 Apply Online Customer Support - Voice vacancy Jobs in Pune was updated on 20th May 2022​, Candidates can apply online @fresherslive.com

Last Updated: May 20, 2022 05:00 AM | FL Admin

Infosys BPM Jobs 2023 Apply Online Customer Support - Voice  vacancy Jobs in Pune - News
Customer Support - Voice Job Vacancy in Pune apply Infosys BPM Jobs 2022

Infosys BPM Careers 2023 Notification Overview

JOB DETAILS

Company Name
Infosys BPM
Job title
Customer Support - Voice
Education
Location
Experience
2-7 Years
Salary
Not Mentioned

Job Profile


Responsibilities
. Provide 1st level customer service support, service restoration, fulfillment of service request and advice to users ensuring the maximum availability, performance and utilization of knowledge and information systems
. Reviews ,validates inputs from process executives and assist them to execute transactions without errors
. Understanding of telecom - industry, products, ISP related services, etc
. Follow a systematic, disciplined and analytical approach to problem solving to meet set standards and agreed procedures
. Offering advice to end users on all IT related areas. This will include working as part of a team, in order to share knowledge and work together to increase performance standards
. Executes transactions as per prescribed timelines
. Performs Initial troubleshooting to identify root cause and provides resolution to customer
. Executes transactions as per prescribed timelines. Provide 1st measure analysis of issues and inputs for problem management
. Leverages best effort method for issue resolution through cross functional coordination and support team lead in training, reviews and escalation handling
. Active listening and questioning, an eye for detail to determine the root cause of the issue, to avoid repeat contacts and further effort to resolve issues
. Analytical and Problem solving skills
. Ability to Multitask Communication & Relationships Skills
. Own and resolve customer issues efficiently, effectively and empathetically
. Being proactive and show the utmost respect for customer's time
. Good time management, ensuring all contacts with customers add value
Preferred Skills:
Customer Service- Voice,Operations- Customer Service

Apply to More than 1000+ new jobs in your city

OTHER DETAILS

Key skills
Customer Service, Voice, Operations
Industry
IT/ Computers - Software
Summary
Responsibilities . Provide 1st level customer service support, service restoration, fulfillment of service request and advice to users ensuring the maximum availability, performance and utilization of knowledge and information systems . Reviews ,vali
Last Date
2022-06-29

Alert : FreshersLIVE Employees will not call any candidates towards Job Offer or Job assistance. FreshersLIVE will never charge any candidates for Jobs. Please be aware of fraudulent calls or emails. Please write to [email protected] for any assistance.
Disclaimer: This Job is auto-published from MonsterIndia. For any issues with above Job Posting, please contact MonsterIndia

Apply Various Job Roles on Fresherslive.com

Job Role Apply Link
Head Teacher Head Teacher Jobs 2023 (40506 Vacancies)
Assistant Professor Assistant Professor Jobs 2023 (40060 Vacancies)
Software Software Jobs 2023 (31251 Vacancies)
Programmer Programmer Jobs 2023 (26966 Vacancies)
Associate Professor Associate Professor Jobs 2023 (25970 Vacancies)
Professor Professor Jobs 2023 (24000 Vacancies)
Senior Resident Senior Resident Jobs 2023 (12959 Vacancies)
Store Keeper Store Keeper Jobs 2023 (12862 Vacancies)
Assistant Assistant Jobs 2023 (11831 Vacancies)
Staff Nurse Staff Nurse Jobs 2023 (11749 Vacancies)
Officer Officer Jobs 2023 (10989 Vacancies)
Nursing Officer Nursing Officer Jobs 2023 (10202 Vacancies)
Sub Inspector Sub Inspector Jobs 2023 (9459 Vacancies)
Development Officer Development Officer Jobs 2023 (9404 Vacancies)
Constable Constable Jobs 2023 (8768 Vacancies)
Peon Peon Jobs 2023 (7736 Vacancies)
Cook Cook Jobs 2023 (7588 Vacancies)
Lab Assistant Lab Assistant Jobs 2023 (7393 Vacancies)
Medical Officer Medical Officer Jobs 2023 (6980 Vacancies)
Stenographer Stenographer Jobs 2023 (6825 Vacancies)
View More Jobs By Role (1 lakh + vacancies)

Fresherslive.com has taken maximum steps to ensure that the job posting is genuine. This Job posting was made by the company/recruiter directly and exclusively on Fresherslive.com. If the recruiter is charging any Fees from the job seekers, please write to us at [email protected] / [email protected].

Free Job Alert to your Email

Jobs By Qualification