Infosys BPM Jobs 2023 Apply Online Process Specialist vacancy Jobs in Pune - News

Infosys BPM Jobs 2023 Apply Online Process Specialist vacancy Jobs in Pune was updated on 18th December 2022​, Candidates can apply online @fresherslive.com

Last Updated: Dec 18, 2022 05:10 AM | FL Admin

Infosys BPM Jobs 2023 Apply Online Process Specialist  vacancy Jobs in Pune - News
Process Specialist Job Vacancy in Pune apply Infosys BPM Jobs 2022

Infosys BPM Careers 2023 Notification Overview

JOB DETAILS

Company Name
Infosys BPM
Job title
Process Specialist
Education
Location
Experience
2-5 Years
Salary
Not Mentioned

Job Profile


Responsibilities
Analytical and Problem solving skills

Active listening and questioning, an eye for detail to determine the root cause of the issue, to avoid repeat contacts and further effort to resolve issues
Analytical problem solvers who will understand issues, evaluate solutions and work with their colleagues to resolve issues
Problem solving skills and quick thinking to own & resolve issues independently, thoroughly & efficiently
Display ownership and accountability
Quickly build trust and confidence with customer
Own and resolve customer issues efficiently, effectively and empathetically

Mandatory requirement for experienced candidates:

Min. 24 months' work experience in Service Desk/ Tech support process providing remote support for Laptops / Desktops / LAN Issues / Application support/ Small Forms etc.
Intermediate knowledge of T/S OS (Windows XP-10), Browsers, MS Office suite
Intermediate knowledge of T/S Small Forms (iOS, Andrioid, Windows)
Experience of working within a busy ICT Service Desk environment, showing experience of systems, support, diagnostic and resolution.
Intermediate knowledge of Registry Fix, Patch upgrades, Virus T/S, Security, Encryptions
Intermediate knowledge of Network
Preferred Skills:
Customer Service- Voice

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OTHER DETAILS

Key skills
Customer Service, Voice
Industry
IT/ Computers - Software
Summary
Responsibilities Analytical and Problem solving skills Active listening and questioning, an eye for detail to determine the root cause of the issue, to avoid repeat contacts and further effort to resolve issues Analytical problem solvers who will un
Last Date
2023-01-25

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