Technology Analyst- Service Monitoring Tools O&M Jobs in Gurgaon at Infosys Limited

Last Updated: Apr 17, 2021 05:10 IST

JOB DETAILS

Company Name
Infosys Limited
Job title
Technology Analyst- Service Monitoring Tools O&M
Role
Technology Engineer, Software Engineer/ Programmer, VP/ Head - Technology
Education
Location
Experience
3-5 Years
Salary
Not Mentioned

Job Profile



Responsibilities :
A day in the life of an Infoscion As part of the Infosys delivery team, your primary role would be to ensure effective Design, Development, Validation and Support activities, to assure that our clients are satisfied with the high levels of service in the technology domain. You will gather the requirements and specifications to understand the client requirements in a detailed manner and translate the same into system requirements. You will play a key role in the overall estimation of work requirements to provide the right information on project estimations to Technology Leads and Project Managers. You would be a key contributor to building efficient programs/ systems and if you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you! If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you!
Additional Responsibilities:
Knowledge of design principles and fundamentals of architecture Understanding of performance engineering Knowledge of quality processes and estimation techniques Basic understanding of project domain Ability to translate functional / nonfunctional requirements to systems requirements Ability to design and code complex programs Ability to write test cases and scenarios based on the specifications Good understanding of SDLC and agile methodologies Awareness of latest technologies and trends Logical thinking and problem solving skills along with an ability to collaborate
Technical and Professional Requirements:
Primary skills:Backup,Monitoring Tools,Storage 24x7 proactive monitoring of server ,storage, backup and network environment alerts via monitoring tool and Email Knowledge of monitoring tools like HP OV, CA UIM, BMC Remedy, Nagios. Escalations and Follow up with the IT System Admin team as well as specific application team on pending high priority trouble tickets Prepare and maintain Documentation, Reports, and provide follow up status on identified tasks On time Escalation and Reporting of alerts according to Incident Management process Sending the reports on specified time and day and informing the concerned recipients in terms of delay due to any dependencies Escalate the incidents based on the standard procedure and run down follow-up reporting per team and area, Escalate incidents till closure Maintain, update and implement the standard escalation procedures complete with notification matrix and escalation standards

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OTHER DETAILS

Key skills
Monitoring Tools, Backup, Storage
Industry
IT/ Computers - Software
Summary
Responsibilities : A day in the life of an Infoscion As part of the Infosys delivery team, your primary role would be to ensure effective Design, Development, Validation and Support activities, to assure that our clients are satisfied with the high l
Last Date
2021-06-14

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