Inovaare Software Solutions Private Limited Jobs 2022 Apply Online Customer Support vacancy Jobs in - News

Inovaare Software Solutions Private Limited Jobs 2022 Apply Online Customer Support vacancy Jobs in was updated on 23rd September 2022​, Candidates can apply online

Last Updated: Sep 23, 2022 05:10 AM | FL Admin

Inovaare Software Solutions Private Limited Careers 2022 Notification Overview


Company Name
Inovaare Software Solutions Private Limited
Job title
Customer Support
2-4 Years
Not Mentioned

Job Profile

Is able to own the query till resolution

Is able to identify and differentiate between Incident and the problem

Understand the customer SLA parameters and direct all queries to resolution within the set SLA parameters

Is able to guide and navigate the user on the application and/or workaround solution with ease

Address all queries via call, email & ITSM tool assigned

Able to log and categorize all queries correctly

Records incidents cataloging them by symptom and resolution

Systematically interprets user problems and identifies solutions and possible side effects

Is able to analyze impact Vs. urgency of every query appropriately as per the severity grid

Proactively engage internal teams and customer on every major incident and drive the solution

Review and store all RCA documents for appropriate consumption

Able to identify and escalate trends of incidents and problems to internal specialists' teams to avoid repeat issues preventing users using the solution

Able to prepare simple dashboards and reports

Monitor failure alerts and RTM dashboards and engage solutions teams, as per the RACI model if any issue observed

Engage third-party hardware/software suppliers as deemed necessary to resolve the issue

Contribute in creation of Known Error databases & solution identification tech-tree

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Key skills
Customer Support, Support Engineer, Customer Support Engineer, Support Analyst, Application Support, Production Support, Research, Business Analyst, Research Analyst
IT/ Computers - Software
Be the first point of contact for all customer/user raised queries [Queries include incidents, service requests, new enhancement requests, access requests] Is able to own the query till resolution Is able to identify and differentiate between I
Last Date

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