Applications Support Jobs in Mumbai at JP Morgan Chase & Co.

Last Updated: Sep 15, 2021 05:10 IST

JOB DETAILS

Company Name
JP Morgan Chase & Co.
Job title
Applications Support
Role
Education
Location
Experience
4-7 Years
Salary
Not Mentioned

Job Profile


Job Description :

The Continual Service Improvement (CSI) Manager is responsible for managing improvements to ITIL V4 roles within Service Strategy processes and IT services.

. Individual will continually measure the performance of the service provider and design improvements to processes, services, and infrastructure in order to increase efficiency, effectiveness, and cost effectiveness.
  • Continual Service Improvement (CSI) uses a metrics-driven approach to identifying opportunities for improvement and to measure the impact of improvement efforts.
  • CSI can be effective only if it is integrated throughout the lifecycle, creating a culture of continual improvement.
  • CSI should ensure that all participants in service delivery understand that identifying opportunities for improvement is their responsibility.
  • An important task for CSI is to identify which metrics out of the thousands are impacting production stability and should be monitored.
  • This is done by identifying, for each service or process, what the critical success factors (CSFs) are. CSFs must be present if a process or service is to succeed.
  • It is recommended that each process or service have identified no more than three to five CSFs (one or two in the early life of a service or process).
  • To determine whether CSFs are present, it is necessary to identify key performance indicators (KPIs) that represent the degree to which the CSF is present.
  • Again, it is recommended that each CSF be measured by no more than three to five KPIs (one or two in the early life of a service or process).
  • It's important to keep in mind that, although most KPIs are quantitative, qualitative KPIs, such as customer satisfaction, need to be considered as well.
  • Minimum 4 years of experience of running projects regarding process improvement in a large/complex matrix based organization.

  • Individual is expected to posses following traits for CSI role
    • BS/BA degree or equivalent experience
    • Since this function support the Merchant services technology person should be expert in any of merchant services/payment system suit of applications maintenance lifecycle including monitoring, deployment & governance for ex ACH, Wires, swift etc.
    • Being an individual contributor, person should be influential enough to work with different team and able to achieve common goal of platform stability
    • Proven track record of designing and implementing complex technical solutions which requires buying from various stakeholders ( include Sr. management)
    • Proven expertise in application development and support environment with more than one technology and multiple design techniques
    • Advanced knowledge of development toolset to design, develop, test, deploy, maintain, and improve software
    • Proficiency in one or more general purpose programming (Java, Python, .Net, C++, etc.)
    • Understanding of risk controls and compliance to departmental and company-wide standards
    • Ability to work collaboratively in teams and develop meaningful relationships to achieve common goals
    • 10+ year of industry experience
    • MUST be ITIL V4 foundation certified, Good to have certification in any of 5 module of ITIL intermediate or PMP certified

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    OTHER DETAILS

    Key skills
    Applications Support
    Industry
    Banking/ Accounting/ Financial Services
    Summary
    Job Description : The Continual Service Improvement (CSI) Manager is responsible for managing improvements to ITIL V4 roles within Service Strategy processes and IT services. . Individual will continually measure the performance of the service pro
    Last Date
    2021-10-23

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