Service Officer-Salary2Wealth-CORPORATE SALARY-Regional sales Jobs in Across India at Kotak Mahindra Bank Limited

Last Updated: Jun 13, 2021 05:10 IST


Company Name
Kotak Mahindra Bank Limited
Job title
Service Officer-Salary2Wealth-CORPORATE SALARY-Regional sales
0-50 Years
Not Mentioned

Job Profile

Job Description :

Handling of all Service of S2W sourced corporates and customers
SO needs to share the account opening details with the corporates post the accounts are certified
These details need to be sent by 25th of the month ( or as requested by corporate) for salary uploads to be done by the corporates
Details need to be sent only to the authorized person of the corporate
SO needs to remain in touch with the corporate KDMs/ Key people to help them in service issues/ coordinate salary upload
Salary upload is the most critical activity. Corporates need to be informed in advance on the salary upload cut-offs and process incase they are doing the salary upload at branch/CPC
Incase salary upload is happening by WebPay/ NET IT, SO needs to be in touch with the corporate incase any need arises as these are automated processes.
Incase there is any issue in uploads from these applications remedy needs to be raised and taken up with BSG team.
Individual Customer:
Handling customers queries regarding operation of account.
Salary helpdesk id will be shared with the customers, which the SO needs to check and reply from.
Processing customers request for account maintenance (modification of mobile/ email id/ mailing address), setting up SI, Nominee updation.
Following up with different departments for customer issues -
o DB ops Debit card/ IMPS issue
o CMS customer service - NEFT/ RTGS issue
o Respective RPC for account maintenance issues
o BankDp Helpdesk - for Demat related issues
o TD ops for TD related issue.
o For any issue in net banking/ mobile banking/ SMS- email alerts - we have a system named remedy where the issue needs to be raised. Link for the same is
For each request/ query raised by the customer Service Request (SR) needs to be raised in Siebel, which is our customer management system.
This SR needs to be shared with the customer so that he can track the status of his request. Alert is sent to customer on his email id once the request is resolved and closed.
SO's will also get queries (SR's) from Siebel - which they need to resolve and close within the defined SR TAT . These SR's will be raised by different departments like branches, CCC.
As per present SOP, 95% SR's need to be closed within TAT.
We have a central grievance redressal desk/ Nodal officer form where we get customers complains and issues. We need to respond to these cases with 4 hrs with an interim response. And resolve the issue on priority.
Apart from this SO needs to visit the corporates (minimum 4 per month as per current SOP) and conduct "Parichay" session. "Parichay" is Kotak's platform to take feedback from customers on the service provided by us.

Apply to More than 1000+ new jobs in your city


Key skills
Service Officer-Salary2Wealth-CORPORATE SALARY-Regional sales
Banking/ Accounting/ Financial Services
Job Description : Role: Corporate: Handling of all Service of S2W sourced corporates and customers SO needs to share the account opening details with the corporates post the accounts are certified These details need to be sent by 25th of the month
Last Date

Alert : FreshersLIVE Employees will not call any candidates towards Job Offer or Job assistance. FreshersLIVE will never charge any candidates for Jobs. Please be aware of fraudulent calls or emails. Please write to [email protected] for any assistance.
Disclaimer: This Job is auto-published from MonsterIndia. For any issues with above Job Posting, please contact MonsterIndia

Apply Various Job Roles on

Job Role Apply Link
Other Roles Other Roles Jobs 2021 (73242 Vacancies)
Anganwadi Worker Anganwadi Worker Jobs 2021 (50136 Vacancies)
Trainee Trainee Jobs 2021 (24570 Vacancies)
Assistant Assistant Jobs 2021 (17399 Vacancies)
Trained Graduate Teacher Trained Graduate Teacher Jobs 2021 (12092 Vacancies)
Application Engineer Application Engineer Jobs 2021 (9506 Vacancies)
Customer Service Executive Customer Service Executive Jobs 2021 (8199 Vacancies)
Apprentice Apprentice Jobs 2021 (7250 Vacancies)
Designer Designer Jobs 2021 (7232 Vacancies)
Office Assistant Office Assistant Jobs 2021 (7023 Vacancies)
Officer Officer Jobs 2021 (5510 Vacancies)
Software Software Jobs 2021 (5232 Vacancies)
Constable Constable Jobs 2021 (4585 Vacancies)
Medical Officer Medical Officer Jobs 2021 (4469 Vacancies)
Senior Resident Senior Resident Jobs 2021 (4304 Vacancies)
Staff Nurse Staff Nurse Jobs 2021 (4054 Vacancies)
Business Development Manager Business Development Manager Jobs 2021 (3806 Vacancies)
Aanganwadi Helper Aanganwadi Helper Jobs 2021 (3238 Vacancies)
General Medical Officer General Medical Officer Jobs 2021 (2632 Vacancies)
Female Health Worker Female Health Worker Jobs 2021 (2551 Vacancies)
View More Jobs By Role (1 lakh + vacancies) has taken maximum steps to ensure that the job posting is genuine. This Job posting was made by the company/recruiter directly and exclusively on If the recruiter is charging any Fees from the job seekers, please write to us at [email protected] / [email protected].