Service Officer-Salary2Wealth-CORPORATE SALARY-Regional sales Jobs in Across India at Kotak Mahindra Bank Limited

Last Updated: Jun 13, 2021 05:10 IST

JOB DETAILS

Company Name
Kotak Mahindra Bank Limited
Job title
Service Officer-Salary2Wealth-CORPORATE SALARY-Regional sales
Role
Education
Location
Experience
0-50 Years
Salary
Not Mentioned

Job Profile


Job Description :

Role:
Corporate:
Handling of all Service of S2W sourced corporates and customers
SO needs to share the account opening details with the corporates post the accounts are certified
These details need to be sent by 25th of the month ( or as requested by corporate) for salary uploads to be done by the corporates
Details need to be sent only to the authorized person of the corporate
SO needs to remain in touch with the corporate KDMs/ Key people to help them in service issues/ coordinate salary upload
Salary upload is the most critical activity. Corporates need to be informed in advance on the salary upload cut-offs and process incase they are doing the salary upload at branch/CPC
Incase salary upload is happening by WebPay/ NET IT, SO needs to be in touch with the corporate incase any need arises as these are automated processes.
Incase there is any issue in uploads from these applications remedy needs to be raised and taken up with BSG team.
Individual Customer:
Handling customers queries regarding operation of account.
Salary helpdesk id will be shared with the customers, which the SO needs to check and reply from.
Processing customers request for account maintenance (modification of mobile/ email id/ mailing address), setting up SI, Nominee updation.
Following up with different departments for customer issues -
o DB ops Debit card/ IMPS issue
o CMS customer service - NEFT/ RTGS issue
o Respective RPC for account maintenance issues
o BankDp Helpdesk - for Demat related issues
o TD ops for TD related issue.
o For any issue in net banking/ mobile banking/ SMS- email alerts - we have a system named remedy where the issue needs to be raised. Link for the same is
For each request/ query raised by the customer Service Request (SR) needs to be raised in Siebel, which is our customer management system.
This SR needs to be shared with the customer so that he can track the status of his request. Alert is sent to customer on his email id once the request is resolved and closed.
SO's will also get queries (SR's) from Siebel - which they need to resolve and close within the defined SR TAT . These SR's will be raised by different departments like branches, CCC.
As per present SOP, 95% SR's need to be closed within TAT.
We have a central grievance redressal desk/ Nodal officer form where we get customers complains and issues. We need to respond to these cases with 4 hrs with an interim response. And resolve the issue on priority.
Apart from this SO needs to visit the corporates (minimum 4 per month as per current SOP) and conduct "Parichay" session. "Parichay" is Kotak's platform to take feedback from customers on the service provided by us.

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OTHER DETAILS

Key skills
Service Officer-Salary2Wealth-CORPORATE SALARY-Regional sales
Industry
Banking/ Accounting/ Financial Services
Summary
Job Description : Role: Corporate: Handling of all Service of S2W sourced corporates and customers SO needs to share the account opening details with the corporates post the accounts are certified These details need to be sent by 25th of the month
Last Date
2021-08-07

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