Team Leader-Training & Process Channel Development-RELATIONSHIP BANKING GROUP-Customer Service Jobs in Across India at Kotak Mahindra Bank Limited

Last Updated: Sep 12, 2021 05:10 IST

JOB DETAILS

Company Name
Kotak Mahindra Bank Limited
Job title
Team Leader-Training & Process Channel Development-RELATIONSHIP BANKING GROUP-Customer Service
Education
Location
Experience
3-5 Years
Salary
Not Mentioned

Job Profile


Job Description :

Job Role
Responsible for Managing a Team of 8-10 officers handling inbound/outbound calls.
Manage Team to deliver on Quality, Call productivity, Cross Selling, and Shrinkage as per the defined benchmarks
Manage Floor and to monitor discipline on floor, resolve officer's queries to assist customers, raise issues to respective department for resolution, update officers on process/product updates, workstation availability, shrinkage, etc.
Manage escalated customer calls (complaints) with end-to-end resolution
Job Requirements
Graduate
Minimum 3 to 5 years of relevant experience in servicing of financial products and at least one year in managing a team
Excellent communication skills Verbal & Written
Leadership skills including team motivation, make team adaptable to changes, deliver overall SOPs, etc
Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity
Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers

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OTHER DETAILS

Key skills
Team Leader-Training & Process Channel Development-RELATIONSHIP BANKING GROUP-Customer Service
Industry
Banking/ Accounting/ Financial Services
Summary
Job Description : Job Role Responsible for Managing a Team of 8-10 officers handling inbound/outbound calls. Manage Team to deliver on Quality, Call productivity, Cross Selling, and Shrinkage as per the defined benchmarks Manage Floor and to m
Last Date
2021-10-20

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