Team Member - Customer Service-PERSONAL LOANS-Customer Service Jobs in Across India at Kotak Mahindra Bank Limited

Last Updated: Sep 12, 2021 05:10 IST

JOB DETAILS

Company Name
Kotak Mahindra Bank Limited
Job title
Team Member - Customer Service-PERSONAL LOANS-Customer Service
Education
Location
Experience
3-4 Years
Salary
Not Mentioned

Job Profile


Job Description :

JOB Role:
Driving team performance on Requests /queries / complaints and resolving the same within the defined TAT's
Welcome calling / dispatch of welcome kits PDC/ NOC
Customer retention and limiting foreclosures as budgeted.
Responding to customer emails/letters and handling phone calls and walkins
Cross selling of CASA /PL/ Top Up/Insurance and other group products as defined Generating Revenues
Lead Generation through references
Handling RBI and BO complaints and responding to them
Replying to customer emails and letters.
Reporting MIS and tracking it daily for team members.
Any other customer care related activities.
Handling team escalations and taking it to closure.
Handling 5 people who will be team members
Job Requirements:
Qualification - Graduate from a recognized University.
Job KnowledgeUnderstanding of personal loans will be an added advantage; Comfortable with handling customer walk-ins, open to doing sales and service
Skills & Experience Quick learner ; Excellent written and oral communication, Customer centric; 3-4 years experience

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OTHER DETAILS

Key skills
Team Member - Customer Service-PERSONAL LOANS-Customer Service
Industry
Banking/ Accounting/ Financial Services
Summary
Job Description : JOB Role: Driving team performance on Requests /queries / complaints and resolving the same within the defined TAT's Welcome calling / dispatch of welcome kits PDC/ NOC Customer retention and limiting foreclosures as budgeted. Resp
Last Date
2021-10-20

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