Marriott International Jobs 2022 Apply Online Director of Operations vacancy Jobs in Across India - News

Marriott International Jobs 2022 Apply Online Director of Operations vacancy Jobs in Across India was updated on 30th September 2022​, Candidates can apply online @fresherslive.com

Last Updated: Sep 30, 2022 05:10 AM | FL Admin

Marriott International Jobs 2022 Apply Online Director of Operations  vacancy Jobs in Across India - News
Director of Operations Job Vacancy in Across India apply Marriott International Jobs 2022

Marriott International Careers 2022 Notification Overview

JOB DETAILS

Company Name
Marriott International
Job title
Director of Operations
Education
Location
Experience
2-5 Years
Salary
Not Mentioned

Job Profile


Job Description :

Job Number 22153982 Job Category Rooms & Guest Services Operations Location Sheraton Grand Bengaluru Whitefield Hotel and Convt, Prestige Shantiniketan, Bangalore, Karnataka, India VIEW ON MAP Schedule Full-Time Located Remotely N Relocation N Position Type Management JOB SUMMARY Functions as the strategic business leader of the property's Hotel Operations. Areas of responsibility may include Front Office, , Recreation/Health Club, Housekeeping, Food and Beverage/Culinary and Engineering/Maintenance. Position works with direct reports (department heads) to develop and implement departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures Hotel Operations meet the brand's standards, targets customer needs, ensures employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department and developing positive owner relations. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand's target customer and employees and provides a return on investment. CANDIDATE PROFILE Education and Experience . 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area. OR . 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area. CORE WORK ACTIVITIES Managing Profitability . Demonstrates and communicates key drivers of guest satisfaction for the brand's target customer. . Analyzes service issues and identifies trends. . Makes and executes the necessary decisions to keep property moving forward toward achievement of goals. . Works with hotel management team to develop an operational strategy that is aligned with the brand's business strategy and leads its execution. Managing Revenue Goals . Monitors hotel operations sales performance against budget. . Reviews reports and financial statements to determine hotel operations performance against budget. . Coaches and supports operations team to effectively manage occupancy & rate, wages and controllable expenses. . Reviews the Wage Progress Report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holding team accountable for results. Leading Operations and Department Teams . Champions the brand's service vision for product and service delivery and ensures alignment amongst the hotel leadership teams. . Develops systems to enable employees to understand guest satisfaction results. . Communicates a clear and consistent message regarding departmental goals to produce desired results. Managing the Guest Experience . Reviews guest feedback with leadership team and ensures appropriate corrective action is taken. . Responds to and handles guest problems and complaints. . Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction. . Creates an atmosphere in all Rooms and Food and Beverage areas that meets or exceeds guest expectations. Managing and Conducting Human Resources Activities . Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results. . Ensures employees are treated fairly and equitably. . Ensures that regular, ongoing communication is happening in Operations (e.g., pre-shift briefings, staff meetings). . Fosters employee commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees. . Incorporates guest satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results. . Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance. . Solicits employee feedback, utilizes an 'open door policy' and reviews employee satisfaction results to identify and address employee problems or concerns. . Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process. . Conducts annual performance appraisal with direct reports according to Standard Operating Procedures. . Champions change, ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. When you join the Sheraton family, you become a member of its global community. We've been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We welcome guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliver a meaningful guest experiences, we encourage you to explore your next career opportunity with Sheraton.

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OTHER DETAILS

Key skills
Director of Operations
Industry
Hotels/ Hospitality/ Restaurant
Summary
Job Description : Job Number 22153982 Job Category Rooms & Guest Services Operations Location Sheraton Grand Bengaluru Whitefield Hotel and Convt, Prestige Shantiniketan, Bangalore, Karnataka, India VIEW ON MAP Schedule Full-Time Located Remotely? N
Last Date
2022-11-01

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