ArcSight -Technical Support Engineer Jobs in Bangalore at Micro focus Software Solutions India Private Limited

Last Updated: Sep 15, 2021 05:10 IST


Company Name
Micro focus Software Solutions India Private Limited
Job title
ArcSight -Technical Support Engineer
2-3 Years
Not Mentioned

Job Profile

Job Description :
ArcSight -Technical Support Engineer
Job Description:
At Micro Focus, everything we do is based on a simple idea: The fastest way to get results is to
build on what you have. Our software solutions enable organizations to do just that. Secure and
scalable, with analytics built in, they bridge the gap between existing and emerging IT-fasttracking
digital transformations across DevOps, Hybrid IT, Security, and Predictive Analytics. In
the race to innovate, Micro Focus customers have the clear advantage. Our portfolio spans the
following areas: DevOps | IT Operations| Cloud | Security | Info Governance | Big Data, Machine
Learning, & Analytics
Who We Are
Micro Focus is one of the worlds largest enterprise software providers, delivering the missioncritical
software that keeps the digital world running. We combine pragmatism, discipline, and
customer-centric innovation to deliver trusted, proven solutions that customers need in order to
succeed in todays rapidly evolving marketplace. Thats high tech without the drama
Technical Skills
. At least 2-3 years of experience in supporting Enterprise Software products and Customer Support
. Sound knowledge of Linux or UNIX variants and Windows Servers (2012, 2016 or latest)
. 1-2 years of Database experience (MSSQL, Oracle, SQL)
. At least 2 years of experience in technology areas of Kafka, Kubernates, Docker.
. 1-2 years of experience with troubleshooting network related issues
. Knowledge of web servers (Apache, IIS) and application servers (Tomcat/Jboss)
. System or Network Administration experience is a plus
. Good knowledge in HA (Cluster), Storage & Networking
. Good knowledge and understanding of any search technology including Regular Expressions (RegEx)
. Cloud technology knowledge (Azure, AWS) is highly desirable Soft Skills
. Certification in CISSP, Security Content Management is a plus
. Experience working with ArcSight products is a plus
. Self-motivated and passionate about delivering proactive, responsive and credible service to customers
. Strong verbal, written, and interpersonal communication skills with the ability to communicate technical information effectively
. Willing to take ownership of customer issue to find the root cause and provide solutions
. Ability to work effectively in a team environment with a demonstrated ability to build and maintain positive relationships and team objectives
. Fluency in English is a must
. Fluency in other languages is desirable Education
. Masters or Bachelor's degree in Computer Science or equivalent verifiable work experience
Role Responsibilities
. Work with customers to resolve their complex/Escalated technical issues by
. Have lab systems set up or available for help with issues
. Ability to duplicate problems and/or customer environments
. Creates knowledge content (videos, KB's, social media etc.) and contributes to Micro Focus online community
. Proactively assist internal/external customer to avoid problem occurrence.
. Participates in projects for the team and/or organization.
. Perform onsite customer visits to help troubleshoot issues.
.Capable of working under pressure and multitask in fast paced environment where priorities can shift quickly

Micro Focus is proud to be an Equal Opportunity Employer. Prospective employees will receive consideration without discrimination because of race, colour, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, genetic information, citizenship or any other legally protected status

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Key skills
Windows, Science, Cissp, Motivated, Tomcat, Apache, Database, Web Servers, Interpersonal Communication Skills, Multitask, Unix, Big Data, Linux, Arcsight, Aws, Mssql, Iis, Cloud Technology, Oracle, Application Servers, Sql, Proactive, Kafka, Devops, Docker, Soft Skills, Network Administration, It Operations, Technical Support Engineer
Job Description : ArcSight -Technical Support Engineer Job Description: At Micro Focus, everything we do is based on a simple idea: The fastest way to get results is to build on what you have. Our software solutions enable organizations to do just th
Last Date

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