Micron Semiconductor Asia Operations Pte. Ltd Jobs 2022 Apply Online Lead Support Engineer - IT Sales vacancy Jobs in Across India - News

Micron Semiconductor Asia Operations Pte. Ltd Jobs 2022 Apply Online Lead Support Engineer - IT Sales vacancy Jobs in Across India was updated on 27th August 2022​, Candidates can apply online @fresherslive.com

Last Updated: Aug 27, 2022 05:10 AM | FL Admin

Micron Semiconductor Asia Operations Pte. Ltd Jobs 2022 Apply Online Lead Support Engineer - IT Sales  vacancy Jobs in Across India - News
Lead Support Engineer - IT Sales Job Vacancy in Across India apply Micron Semiconductor Asia Operations Pte. Ltd Jobs 2022

Micron Semiconductor Asia Operations Pte. Ltd Careers 2022 Notification Overview

JOB DETAILS

Company Name
Micron Semiconductor Asia Operations Pte. Ltd
Job title
Lead Support Engineer - IT Sales
Education
Location
Experience
8-10 Years
Salary
Not Mentioned

Job Profile



Our vision is to transform how the world uses information to enrich life for all.
Join an inclusive team passionate about one thing: using their expertise in the relentless pursuit of innovation for customers and partners. The solutions we build help make everything from virtual reality experiences to breakthroughs in neural networks possible. We do it all while committing to integrity, sustainability, and giving back to our communities. Because doing so can fuel the very innovation we are pursuing.JR10493 Lead Support Engineer - IT Sales
Responsibilities and Tasks:
  • Position is on a rotational shift basis (night/ day shift) ensuring the service level availability of the Salesforce.com platform and other applications. Not limited to web apps with legacy systems
  • Provides on-call support for break/fix/enhancement activities to resolve application issues.
  • Assist with planning application changes, Salesforce Org health, Model N and installation of upgrades, deployments, and new releases.
  • Possess solid understanding of CRM business processes (e.g. Account Management, Case Management, Opportunities, CPQ, Rebates).
  • Modifies and/or set up security roles, profiles, field level securities.
  • Track Operational Metrics of the tools
  • Optimize the Salesforce applications through automation, including Salesforce Flow, Workflow, Process builder, Approval Processes, Validation Rules, Formula Expressions, Escalation Rules, etc.
  • Create datasets and load data using migration tools like Data Loader, Import Wizard
  • Ensure delivery of Sales solutions within our Salesforce and Model N toolset and on-premise customized applications using Java and .Net.
  • Designs, plans, implements and administers a DevOps pipeline (Azure Pipeline / Jenkins)
  • Experience in multiple DevOps deployment toolsets such as Azure DevOps, Git, Ant, Jenkins/ YAML
  • Proficient Automation skills using a combination of scripting (like Bash, PowerShell) and third-party tools
  • Uses tools like Metazoa for Salesforce refreshes
  • Lead the sales support team using with process improvement, measurement, tracking and analytics relevant to their functional areas.
  • Enhance sales support and operations productivity by enabling the team to work smarter by simplifying processes.
  • Create weekly/monthly reports and dashboards for executive presentations and board reporting with good customer focus.
  • Monitor sales issues and client complaints. Track and analyze key metrics including SLA, customer ratings and improvements
  • Ensure and overseeing team, follows best practices and maintain service level agreements.
  • Ensure support, technical parties are represented in the definition and evolution of services.
  • Assist with on-boarding and training new sales support talent.
  • Assist the support team with the planning of application changes, Salesforce Org health, Sandbox management and installation of upgrades and new releases.
  • Lead and support the custom applications and salesforce.com applications integrating with existing desktop and web apps with legacy/ERP systems.

Qualifications and Experience:
  • 8 to 10 years' of diversified experience as an Lead Sales Support Engineer.
  • Must have experience in leading a sale support team of 6 to 10.
  • Experience with monitoring, logging, and operations tools such as Sysdig Secure, Dynatrace, etc.
  • Salesforce.com certified Administrator
  • Experience with declarative and imperative languages (YAML, JSON, etc.)
  • Experience with Salesforce DX / CLI and deployment of Unlocked Packages across Salesforce Orgs.
  • Must have experience deploying Salesforce changes.
  • Must have experience supporting managed packages like Salesforce CPQ, APPTUS CPQ and Excel-based tools like Valor X.
  • Must have experience in Salesforce.com, Force.com Apex Classes, Apex triggers, Integration, Visual force, Force.com API, SOQL, SOSL, Java
  • In depth of REST/SOAP APIs and experience building integrations with Salesforce.com and Model N preferred
  • Must have excellent communication and interpersonal skills
  • Must have strong hands-on experience in solving production issues raised by businesses and customers.

Preferred Experience
  • Experience in B2B, B2C and Distributor Sales solutions using Salesforce, customized sales platforms like ModelN.
  • Experience in the high-tech industry (preferred)
  • Experience with monitoring, logging, and operations tools such as Sysdig Secure, Dynatrace, etc.

Technologies
Must have:
Salesforce, SOQL, SOSL, Java, Apex
Recommended Technologies:
Oracle SQL, Model N RC, ProLink, SAP (ABAP), SAP PI, .net, unix, webservice, CLM (Conga), Salesforce CPQ, ModelN Rebates (Salesforce+ ModelN), SSIS ETL
Education:
  • BE/B.Tech/BS/B.B.A or any equivalent degree/graduation in Information Systems and Business.

About Micron Technology, Inc.
We are an industry leader in innovative memory and storage solutions transforming how the world uses information to enrich lifefor all. With a relentless focus on our customers, technology leadership, and manufacturing and operational excellence, Micron delivers a rich portfolio of high-performance DRAM, NAND, and NOR memory and storage products through our Micron and Crucial brands. Every day, the innovations that our people create fuel the data economy, enabling advances in artificial intelligence and 5G applications that unleash opportunities - from the data center to the intelligent edge and across the client and mobile user experience.

To learn more, please visit micron.com/careers

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

To request assistance with the application process and/or for reasonable accommodations,please contact
Micron Prohibits the use of child labor and complies with all applicable laws, rules, regulations, and other international and industry labor standards.
Micron does not charge candidates any recruitment fees or unlawfully collect any other payment from candidates as consideration for their employment with Micron.

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OTHER DETAILS

Key skills
Lead Support Engineer - IT Sales
Industry
Semiconductor
Summary
Our vision is to transform how the world uses information to enrich life for all. Join an inclusive team passionate about one thing: using their expertise in the relentless pursuit of innovation for customers and partners. The solutions we build help
Last Date
2022-10-04

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