Senior Reliability Engineer Jobs in Hyderabad at Microsoft

Last Updated: Aug 17, 2021 05:10 IST


Company Name
Job title
Senior Reliability Engineer
5-8 Years
Not Mentioned

Job Profile

Job Description :

Are you looking for an opportunity to make a significant impact on customers' success with one of the most exciting and foundational products upon which all of Microsoft will take a critical dependency?
Do you enjoy working with strategic, enterprise customers to grow their satisfaction and confidence that Microsoft can effectively enable their migration, maturation, and business transformation to the cloud?
This is the critical work we do on the Azure Pulse Team - creating Azure Fans by helping customers get healthy, stay healthy, and get the most out of their investment in Azure. As part of the Azure Customer Experience (#AZCXP) org, the Pulse team is a lean, agile, and extremely collaborative group of PMs who are customer-obsessed, empowered, and adept at working across engineering teams, key roles in the field (e.g. Cloud Solution Architects, Account Execs, Customer Success Account Managers), and across Microsoft to enable customers. It's an exciting time for our team, as we scale to broadly enable customer success.
We are looking for a Program Manager that brings great teamwork, positive attitude, high-energy leadership, and engineering execution excellence to our customer-focused team. Customer empathy and relentless drive to help customers feel more confident on the platform are key attributes to being successful.
  • Champion the voice of customer through effective listening and response process and systems that contribute towards customer experience and product improvements.
  • Drive complex customer engagements with the goal of increasing customer usage of Azure, reducing escalations, address systemic customer health concerns and improving the Microsoft cloud experience for at risk and strategic customers.
  • Cultivate strategic and productive partnerships within Azure Engineering, CXP teams and Field teams, that result in positive customer impact and improved program excellence.
  • Utilize standard project management methodologies in driving highly effective, predictable, and repeatable processes and communications.
  • Drive operational excellence and automation improvements through the establishment of robust and efficient business operating practices and tools across our customer success programs.
  • 5+ years of experience delivering program and project efforts in a high technology environment
  • experience working with software engineering teams . 2+ years of experience in cloud technologies and services
  • strong project management, organization, and time management/prioritization skills
  • excellent writing, formal presentation and interpersonal skills, with a keen ability to communicate ideas effectively with senior managers at customer or with engineering teams
  • must excel at working within strong cross-group and matrixed team environments
  • strong analytical aptitude and track record of problem solving and data-driven decision-making. expertise in analytical tools and/or power bi is a plus.
  • experience driving pilot programs, prototypes and growth hacking approaches.
  • relevant technical degree or training

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Key skills
Senior Program Manager
IT/ Computers - Software
Job Description : Are you looking for an opportunity to make a significant impact on customers' success with one of the most exciting and foundational products upon which all of Microsoft will take a critical dependency? Do you enjoy working with st
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