Microsoft Jobs 2022 Apply Online Support Escalation Engineer vacancy Jobs in Across India - News

Microsoft Jobs 2022 Apply Online Support Escalation Engineer vacancy Jobs in Across India was updated on 13th September 2022​, Candidates can apply online @fresherslive.com

Last Updated: Sep 13, 2022 05:10 AM | FL Admin

Microsoft Jobs 2022 Apply Online Support Escalation Engineer  vacancy Jobs in Across India - News
Support Escalation Engineer Job Vacancy in Across India apply Microsoft Jobs 2022

Microsoft Careers 2022 Notification Overview

JOB DETAILS

Company Name
Microsoft
Job title
Support Escalation Engineer
Role
Education
Location
Experience
5-8 Years
Salary
Not Mentioned

Job Profile




Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.
With over 12,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of the Microsoft end-to-end customer experience. This newly expanded organization reflects the Microsoft ambition to be known as a customer experience company, ensuring our Microsoft mission to empower every person and every organization on the planet to achieve more is enabled by delighting customers and consistently exceeding their expectations in every interaction through a connected customer experience.
Microsoft has a tremendous opportunity to exceed customer expectations and drive greater customer loyalty and trust, which leads to greater satisfaction, retention, and growth. The CE&S organization is looking for people with a passion for delivering customer success to help us build a future where customers come to us, not only because we provide industry-leading products and services, and also because we provide a differentiated and connected customer experience that is rooted in our commitment to delivering on customer outcomes.
Support Escalation Engineers (SEE) serve as Senior technical leaders for Microsoft customers and partners, via phone, email chats, forums and web. They deliver value by collaboratively solving customer problems, providing proactive support advice, promoting product quality and enhancements, and creating self-help assets to broadly reach more customers. SEEs contribute to the success of others through mentoring peers, delivering one-to-many education and advising Managers on the development of the Team.
The strong suit of an SEE is in employing problem isolation techniques, assets, and product knowledge to solve problems. They investigate and solve highly complex technical issues requiring expert product or service knowledge. They act as a subject matter expert regarding product / configuration and will often employ sophisticated troubleshooting tools such as analysis of event logs, component traces, and performance traces to resolve customer issues. SEEs collaborate with experts from across the business, including our Development Teams.

Your Responsibilities
. Help solve technically complex, strategic/high-profile or long-running customer cases that may require interaction with Software Engineering.

. Responsible for the customer support experience with Microsoft.

. Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming).

. Identify cases that require escalation (either technically or strategically).

. Create and maintain incident management requests to product group/engineering group.

. Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer/ engineer experience.

. Provide ramp activities, knowledge sharing, technical coaching and mentoring.

. Drive technical collaboration and engagement outside of CSS (Product Engineering teams/Services/Support/Regions).

. Lead or participate in building communities with peer delivery roles may be workload or specialty specific.

language qualification
english language: fluent in reading, writing and speaking.
paas:

. at least 5 years of it or technical support experience. (in tier 3).

. b.s. degree in computer science or equivalent experience.

. cloud application development or support experiences with paas services (redis cache, service fabric, service bus, event hub, cloud service, iot suite, azure batch, mobile apps, etc.)

. or application development & debugging experience (c/c++/c#, python, node.js,.net, asp.net etc.) with azure knowledge.

. web site troubleshooting and coding experience: iis, php, apache, tomcat, wordpress, etc.

. excellent problem solving and troubleshooting skills, an ability to use various data collection tools and methodologies to analyze problems, determine root cause and develop solutions.

. ability to thrive in a strong team environment focused on providing a consistently high level of customer service in a challenging environment.

. the ability to troubleshoot complex cloud based application issues in an often ambiguous environment.

good to have skills :

. industry programming experience in building web applications & troubleshooting skills.
ability to meet microsoft, customer and / or government security screening requirements are required for this role. these requirements include, but are not limited to the following specialized security screenings: microsoft cloud background check: this position will be required to pass the microsoft cloud background check upon hire / transfer and every two years thereafter.

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OTHER DETAILS

Key skills
Support Escalation Engineer
Industry
IT/ Computers - Software
Summary
Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each
Last Date
2022-10-21

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