Salesforce Administrator

Last Updated: 04 October 2020

JOB DETAILS

Company Name
MNR Solutions Private Limited
Job title
Salesforce Administrator
Education
Location
Experience
5-9 Years
Salary
Rs.500000-1300000

Job Profile

Skills:
5+ years of experience.
Very good communication skills
Experience of managing customer support team of at least 10 members for international customers.
Good Customer facing skills
Good experience of managing teams
Good technology background required for understanding complex technology issues.
Sound Experience of Salesforce
Responsibilities:
Setup, Manage customer support team, Setup KRA, SLAs using fresh desk like customer support tools.
Keep your team motivated.
Keep tab on all issues which are reported by various sources
Keep in touch with Product team for new releases and training teams according to their responsibility
Check quality of customer support tasks and plan the trainings & reinforcement sessions for improving in general customer support quality
Report to management about customer success reports
Invent/discover new channels and methods to improve customer success
Manage budgets of Customer support team requirements
Take care of hiring and retaining customer support teams
Do upkeep of tools used for Customer success such as freshdesk, chat etc.

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OTHER DETAILS

Key skills
Salesforce Administrator, Salesforce Admin
Industry
IT/ Computers - Software
Summary
Setup, Manage customer support team, Setup KRA, SLAs using fresh desk like customer support tools. Keep your team motivated. Keep tab on all issues which are reported by various sources Keep in touch with Product team for new releases and
Last Date
2020-10-05
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