Customer Success Specialist Jobs in Mumbai at Mouri Tech

Last Updated: Aug 18, 2021 05:10 IST

JOB DETAILS

Company Name
Mouri Tech
Job title
Customer Success Specialist
Education
Location
Experience
3-6 Years
Salary
Not Mentioned

Job Profile



Title: Customer Success Specialist
Location: Mumbai
Shift: Night
POSITION PURPOSE:
Retain and grow existing customer revenue by developing customer relationships that improve satisfaction and promote retention, as well as identifying opportunities for upsell.
KEY RESPONSIBILITIES:
  • Assume responsibility for relationship management and retention of Gold and Platinum Socio-Economic and Supply Chain clients
  • Proactively manage churn and enhance customer retention
  • Be the client's main point of contact, working collaboratively across internal teams to enhance their customer experience and satisfaction
  • Build relationships with client's decision makers in Procurement, Sustainability, Investor Relations and Treasury departments and identify upsell opportunities within these departments
  • Conduct presentations and training sessions on Sustainalytics products & services.
  • Assist with organization of sales related events and conferences.
  • Develop ESG and Sustainable Supply Chain industry knowledge.
  • Serve as the primary contact for the onboarding of new clients and their users, as well as provide ongoing support on the Buyer Platform.
  • Collaborate closely with Sales to support pilot customers, renewals, and expansion opportunities.

QUALIFICATIONS
  • Minimum of 3 years in an account management or customer success role
  • Excellent administrative skills and attention to detail
  • Strong interpersonal skills including demonstrated experience in a customer facing role
  • Ability to collaborate within a team environment
  • Desire to work in a fast-paced environment
  • Experience using a CRM like Hubspot, Salesforce or Microsoft Dynamics
  • Experience analyzing and interpreting customer interaction data from a CRM

The successful candidate will be working the night shift, supporting our clients based in the Americas region.
Morningstar is an equal opportunity employer
About Us
Sustainalytics is a Morningstar company dedicated to responsible investment with over 25 years' experience in ESG research and ratings. With an extensive client base across asset managers, asset owners and investment banks, our mission is to provide the insights required for investors and companies to make more informed decisions that lead to a more just and sustainable global economy.
As Morningstar's ESG center of excellence we are responsible for driving both the commercial success and innovation of its ESG products as well as its overall ESG strategy.
In these times, we rely on virtual team meetings and management practices, as well as a remote buddy program, to support a smooth integration in our virtual offices. New team members are onboarded and start their first day with the company from the safety of their homes.
For more information, visit

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OTHER DETAILS

Key skills
Industry
IT/ Computers - Software
Summary
Title: Customer Success Specialist Location: Mumbai Shift: Night POSITION PURPOSE: Retain and grow existing customer revenue by developing customer relationships that improve satisfaction and promote retention, as well as identifying opportunities fo
Last Date
2021-09-25

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