Customer Success Specialist Jobs in Mumbai at Mouri Tech

Last Updated: Aug 18, 2021 05:10 IST


Company Name
Mouri Tech
Job title
Customer Success Specialist
3-6 Years
Not Mentioned

Job Profile

Title: Customer Success Specialist
Location: Mumbai
Shift: Night
Retain and grow existing customer revenue by developing customer relationships that improve satisfaction and promote retention, as well as identifying opportunities for upsell.
  • Assume responsibility for relationship management and retention of Gold and Platinum Socio-Economic and Supply Chain clients
  • Proactively manage churn and enhance customer retention
  • Be the client's main point of contact, working collaboratively across internal teams to enhance their customer experience and satisfaction
  • Build relationships with client's decision makers in Procurement, Sustainability, Investor Relations and Treasury departments and identify upsell opportunities within these departments
  • Conduct presentations and training sessions on Sustainalytics products & services.
  • Assist with organization of sales related events and conferences.
  • Develop ESG and Sustainable Supply Chain industry knowledge.
  • Serve as the primary contact for the onboarding of new clients and their users, as well as provide ongoing support on the Buyer Platform.
  • Collaborate closely with Sales to support pilot customers, renewals, and expansion opportunities.

  • Minimum of 3 years in an account management or customer success role
  • Excellent administrative skills and attention to detail
  • Strong interpersonal skills including demonstrated experience in a customer facing role
  • Ability to collaborate within a team environment
  • Desire to work in a fast-paced environment
  • Experience using a CRM like Hubspot, Salesforce or Microsoft Dynamics
  • Experience analyzing and interpreting customer interaction data from a CRM

The successful candidate will be working the night shift, supporting our clients based in the Americas region.
Morningstar is an equal opportunity employer
About Us
Sustainalytics is a Morningstar company dedicated to responsible investment with over 25 years' experience in ESG research and ratings. With an extensive client base across asset managers, asset owners and investment banks, our mission is to provide the insights required for investors and companies to make more informed decisions that lead to a more just and sustainable global economy.
As Morningstar's ESG center of excellence we are responsible for driving both the commercial success and innovation of its ESG products as well as its overall ESG strategy.
In these times, we rely on virtual team meetings and management practices, as well as a remote buddy program, to support a smooth integration in our virtual offices. New team members are onboarded and start their first day with the company from the safety of their homes.
For more information, visit

Apply to More than 1000+ new jobs in your city


Key skills
IT/ Computers - Software
Title: Customer Success Specialist Location: Mumbai Shift: Night POSITION PURPOSE: Retain and grow existing customer revenue by developing customer relationships that improve satisfaction and promote retention, as well as identifying opportunities fo
Last Date

Alert : FreshersLIVE Employees will not call any candidates towards Job Offer or Job assistance. FreshersLIVE will never charge any candidates for Jobs. Please be aware of fraudulent calls or emails. Please write to [email protected] for any assistance.
Disclaimer: This Job is auto-published from MonsterIndia. For any issues with above Job Posting, please contact MonsterIndia

Apply Various Job Roles on

Job Role Apply Link
Other Roles Other Roles Jobs 2021 (56708 Vacancies)
Anganwadi Worker Anganwadi Worker Jobs 2021 (50485 Vacancies)
Software Software Jobs 2021 (29763 Vacancies)
Trainee Trainee Jobs 2021 (25894 Vacancies)
Programmer Programmer Jobs 2021 (24501 Vacancies)
Trained Graduate Teacher Trained Graduate Teacher Jobs 2021 (14912 Vacancies)
Assistant Assistant Jobs 2021 (12103 Vacancies)
Designer Designer Jobs 2021 (10585 Vacancies)
Sub Inspector Sub Inspector Jobs 2021 (10301 Vacancies)
Application Engineer Application Engineer Jobs 2021 (10053 Vacancies)
Constable Constable Jobs 2021 (9628 Vacancies)
Gramin Dak Sevak Gramin Dak Sevak Jobs 2021 (9213 Vacancies)
Pre Primary Teacher Pre Primary Teacher Jobs 2021 (8393 Vacancies)
Assistant Teacher Assistant Teacher Jobs 2021 (7886 Vacancies)
Customer Service Executive Customer Service Executive Jobs 2021 (7617 Vacancies)
Auxiliary Nurse Midwifery Auxiliary Nurse Midwifery Jobs 2021 (5000 Vacancies)
Development Officer Development Officer Jobs 2021 (4396 Vacancies)
Data Entry Operator Data Entry Operator Jobs 2021 (3717 Vacancies)
Apprentice Apprentice Jobs 2021 (3607 Vacancies)
Business Development Manager Business Development Manager Jobs 2021 (3003 Vacancies)
View More Jobs By Role (1 lakh + vacancies) has taken maximum steps to ensure that the job posting is genuine. This Job posting was made by the company/recruiter directly and exclusively on If the recruiter is charging any Fees from the job seekers, please write to us at [email protected] / [email protected].