Technical Support Analyst Technical Support Engineer Jobs in Other International at Nobreza Consulting Private Limited

Last Updated: Sep 15, 2021 05:10 IST

JOB DETAILS

Company Name
Nobreza Consulting Private Limited
Job title
Technical Support Analyst Technical Support Engineer
Education
Experience
3-8 Years
Salary
Rs.4910000-7909999

Job Profile

Research and identify solutions to software and hardware issues
Diagnose and troubleshoot technical issues, including account setup and network configuration
Ask customers targeted questions to quickly understand the root of the problem
Track computer system issues through to resolution, within agreed time limits
Talk clients through a series of actions, either via phone, email or chat, until they've solved a technical issue
Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
Provide prompt and accurate feedback to customers
Refer to internal database or external resources to provide accurate tech solutions
Ensure all issues are properly logged
Prioritize and manage several open issues at one time
Follow up with clients to ensure their IT systems are fully functional after troubleshooting

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OTHER DETAILS

Key skills
Technical Support, Technical Support Engineer, Customer Support Engineer, Network Engineer, Technical Analysis
Industry
ITES/ BPO
Summary
Connecting to the customer's computer system via remote access. Travelling to the customer's office or server location for hardware and network malfunctions. Identifying the nature of the hardware, software, or networking issue.
Last Date
2021-11-12

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