ServiceNow Analyst Jobs in Noida at Oloop Technology Solutions Private Limited

Last Updated: Sep 22, 2021 05:10 IST

JOB DETAILS

Company Name
Oloop Technology Solutions Private Limited
Job title
ServiceNow Analyst
Role
Education
Location
Experience
6-10 Years
Salary
Not Mentioned

Job Profile


Job Description :


Overview
Hi Team,
Please help sharing quality profiles for below demands ASAP.
C2H
Capgemini

Position
ServiceNow Analyst

Location
Noida, India

Business
Business & Financial Services
Dept/Section
Information Technology

Reports to
Team Lead Job Requirements
Mandatory:
  • Minimum of 6+ years experience in the administration / configuration/Upgrades (at least two upgrades cycles) of ServiceNow.
  • Working knowledge of ITSM Modules, Discovery Modules, Facility Management, Marketing Management, Assest Management, Self Service & Service Catalog Module of ServiceNow.
  • Experience of Java scripting is highly desirable.
  • Solid knowledge of application development / configuration is required.
  • Good understanding of the ServiceNow Support Portal (HI Portal) used for managing ServiceNow Support.
Desirable:

. Solid experience with application support to end customers and liasioning with ServiceNow Support to get vendor support.
. Strong Analytical and design skills.
. Strong communication skills and ability to work closely with business and functional resources to develop sustainable business solutions.
. Ability to document technical specifications.
. Testing experience during all system and end user testing, including issue analysis and resolution.
. Good interpersonal, written, and oral communication skills.
. Ability to present ideas in user-friendly language.
. Self motivated and directed, with keen attention to detail. Open to learn new technologies / applications and meet business demands.
. Able to prioritize and execute tasks in a high-pressure environment.
. Experience working in a team-oriented, collaborative environment.
. Ability to knowledge transfer skills to other team members. . Working closely with the SMEs and current team, the role will also be required to:
o Follow Change Control procedures as well as performing environment refreshes and maintenance of the different environments on a regular basis.
o Form part of an upgrade team to execute Upgrades and Updates.
o Troubleshoot and fix application environment issues.

o The ability to install, configure, upgrade and optimize performance of an application environment.
o In depth understanding of the environment and the business systems requirements of it.
o Able to re-build this platform if required.
o Ability to view and analyze a situation in a logical, systematic perspective. Ability to attain good solutions.
o Experience in troubleshooting and resolving database integrity issues, performance issues, blocking and deadlocking issues, replication issues, log issues, connectivity issues, security issues etc.
o Understands the business impact of an IT systems failure.
o Ability to create a technical recovery and continuity plans. Qualifications
. Bachelor's Degree in Information Technology or related field or an equivalent combination of education and experience sufficient to successfully perform the key accountabilities of the job required.
Experience:
. Minimum of 6 years' experience in the administration, configuration & Support of ServiceNow.
. Strong Analytical and design skills
. Strong communication skills and ability to work closely with business and functional resources to develop sustainable business solutions
. Ability to document technical specifications
. Testing experience during all system and end user testing, including issue analysis and resolution
. Good interpersonal, written, and oral communication skills
. Ability to present ideas in user-friendly language
. Experience working in a team-oriented, collaborative environment
. Ability to knowledge transfer skills to other team members

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OTHER DETAILS

Key skills
asap, Service Now, hp service center
Industry
Recruitment/ Staffing/ RPO
Summary
Job Description : Overview Hi Team, Please help sharing quality profiles for below demands ASAP. C2H Capgemini Position ServiceNow Analyst Location Noida, India Business Business & Financial Services Dept/Section Information Technology Reports
Last Date
2021-10-03

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