Orange Jobs 2023 Apply Online Subject Matter Expert vacancy Jobs in Mumbai - News

JOB DESCRIPTION
about the role

We're searching for a talented and passionate Subject Matter Expert - Network Management to join our Enterprise Services Team, who will be responsible for Network Operations in Datacenter.
Job Responsibilities:

• Manage level 3 support for datacenter services.
• Responsible for preparing Method of Procedure for any configuration changes, and executing any configuration changes as approved by customer
• Responsible for leading any planned scheduled maintenance activities.
• Key Spoc for Incident, Problem & Change Management
• Resolve Customer Escalations
• Ensure Service Delivery as per agreed SOW / SLA
• Drive and execute changes, ensure zero error's and change failuer.

about you

Ideal candidates will use their passion for Network Management and Implementation to provide support to business. They will be responsible for People management for Network Operations and support L1/L2 team in datacenter.
Qualification and Work Experience:

• BE/B.Tech./B.Sc. in Telecommunication or relevant
• Must have 10+ years experience handson on Cisco Nexus 7K, 9K and recent DC devices.
• Expert in Routing protocol, Load balancers, DC operations
• Should know monitoring tools and basics. Expert in TCP Dump Analysis, Packet tracing.
• Should identify, troubleshoot and resolve any hardware, software or configuration related incidents observed on any equipment across customer setup. If any service impacting incident is not resolved within 30min, then it will be ensured that concerned OEM engineer is available on-site at customer central location
• Should be able to lead any incident calls with OEM technical support and provide any inputs required for restoration.
• Experienced in BFSI sector, should have experitise in high pressure environment.

Certifications:

• CCNA/CCNP/CCIE (Routing/Switching/Datacenter)
• ITIL Certified

department

Sales & Marketing Asia Pacific