Customer Service Specialist Jobs in Vadodara at Patterns

Last Updated: May 26, 2021 05:10 IST

JOB DETAILS

Company Name
Patterns
Job title
Customer Service Specialist
Education
Location
Experience
0-3 Years
Salary
Not Mentioned

Job Profile

The role of the CSS will be to handle the International calls, emails, and chats of the customers; to be precise, they need to replicate the clients' business like payroll handling, back-office work, selling masks, cosmetics content writing, etc.

Responsibilities include resolving customer queries, recommending solutions, and guiding products & services to users through features and functionalities. To be successful in this role, you should be an excellent communicator who can earn our clients' trust. You should also be familiar with the help desk software. Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.

RESPONSIBILITIES

Follow communication Procedures, Guidelines, and Policies.
Effectively manage many customer queries & technical issues by solving them in a complete, timely, and accurate way via Phone calls, Emails, Chats & Tickets.
Identify customer needs and helps customers use specific features to achieve satisfaction.
Provide accurate, valid, and complete information by using the right methods/tools.
Build sustainable relationships of trust through open and interactive communication.
Handle complaints, provide appropriate solutions and alternatives within the time limits.
Gather customer feedback and share with our Product, Sales, and Marketing teams through the client-side coordinator.
Assist in training junior customer service specialists if need be
Get cross-training and handle other projects/processes/updating products on websites
simultaneously if required.


Any other tasks the Immediate Supervisor may assign.
Please refer if you know someone is looking/eligible/available for this job position as we have multiple openings for this position.





SKILL SETS

vExcellent verbal & written English skills with Knowledge of Correct Spelling, Grammar, and Punctuations.
vComputer & Internet Savvy
vFast Typing (25 WPM to 60 WPM in English Qwerty Typing)with an eye for thoroughness and Accuracy (96%-100%)
vKnowledge incustomercomplaint handling
vFocused
vGo-Getter
vFast Learner
vInformation collection and management skills

WE OFFER:

Training: Customer Service Specialists usually receive short-term on-the-job training that might last 1 to 2 weeks; it depends on person to person and the HOD's decision to continue training that long. Generally, Customer Service training may focus on procedures for answering questions, information, and the usage of different Help Desk platforms and Customer relationship management platforms. Salary is alsoprovidedduring the training period.

Tools to Succeed:You will be given the resources and tools to succeed in a very competitive marketplace

Work Environment:An environment that is high in energy with a relaxed culture. If you are focused, dedicated, and motivated to succeed, we will provide you with the ground - the ability to learn and grow, deliver winning experiences, autonomy, tools, and resources - needed for you to do so!

BENEFITS
Rewards & Recognition
Corporate Discounts For Employees
Earned Leaves
Employee wellness program
Mediclaim
Individual Development Plans
Team Outing

IN-HOUSE FACILITIES
Cafeteria - Choose from the menu --Eat, Socialize, Relax, or Collaborate.
Meal Facility- Tiffin @ a token amount of Rs 400 (PM)
Indoor Game zone

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OTHER DETAILS

Key skills
Excellent verbal & written English Communication, Computer & Internet Savvy
Industry
ITES/ BPO
Summary
The role of the CSS will be to handle the International calls, emails, and chats of the customers; to be precise, they need to replicate the clients' business like payroll handling, back-office work, selling masks, cosmetics content writing, etc.
Last Date
2021-07-23

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