Risk Operation Agent 2 Jobs in Bangalore at PayPal

Last Updated: Apr 08, 2021 05:10 IST

JOB DETAILS

Company Name
PayPal
Job title
Risk Operation Agent 2
Education
Location
Experience
0-50 Years
Salary
Not Mentioned

Job Profile


Job Description :

Job Description
Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal's 375 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

I. POSITION OVERVIEW As an Agent within Protection Services, your primary responsibilities will be assisting buyers and helping to resolve their seller dispute inquiries. By utilizing the latest in modern communication and technology tools, and your knowledge of the buyer and seller protection policies, you will complete reviews and resolve claims in a timely and accurate manner. As a frontline representative, you will be the primary point of contact for our customers it is imperative that you help provide them with predictable, compassionate, and timely resolution to their questions and inquiries. An Agent within Protection Services exhibits strong communication skills, excels at customer interaction, exhibits creativity and skill in delivering practical solutions, and thrives in a collaborative team environment. II. CORE DUTIES Reviewing and attaching customer responses to claims filed against them or on their behalf. (5%) Completing or cancelling pending reversals when appropriate. (5%) Restricting accounts when appropriate. (5%) Closing of claims filed through PayPal's Consumer Protection Policies. (70%) Escalating appropriately to Fraud Investigations. (5%) Review limited PayPal accounts and determine the legitimacy of the account and account holder. This also includes determining cases that need to be resolved by the customer to lift their Limited Access. (10%) III. COMPETENCIES Customer Focus Drive for Results Problem Solving Decision Quality Time Management Functional / Technical Skills IV. JOB REQUIREMENTS Strong verbal (phone) communication skills utilizing active listening and clearly speaking to customers Strong written (email) communication utilizing proper grammar and punctuation Ability to make discretionary decisions based on research Ability to function in multiple queues covering a variety of tasks with a sense of urgency and follow-through Ability to learn and adapt to new software technologies Strong working knowledge of external systems, PC based internet and software applications (Internet, Microsoft Office - Outlook, Word, Excel) Basic Knowledge of internal systems and software (Kana, Intranet, Admin Tools, Attack)


I.EXPERIENCE











  • 12+ months customer service experience required


II.EDUCATIONAL REQUIREMENTS

  • High School Diploma or equivalent required


III.PHYSICAL REQUIREMENTS


This position requires sitting, typing and repetitive motions.

IV.POSITION SCOPE DETAILS


This job role can exist at different grade levels based on a set of expectations and an individual's demonstration of these expectations.Differences between grades are determined by acquired / demonstrated skills and competencies along with overall performance in the role.The above statements are intended to describe the general nature of work being performed within the role.They are not intended to be construed as an exhaustive list of all the responsibilities, duties, and skills required, nor be the entire list of behaviours or expectations for which one may be measured upon within the performance review process.Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor.Additionally, Individuals need to be able to work any shift within a 24 hour period Monday through Sunday.
Our world-class culture is something we're proud of. We're committed to creating a thriving and inclusive workplace with great benefits including:
  • ICICI Lombard Health Care medical plan
  • Dental and vision
  • Claims process
  • Help with your medical plan
  • Group personal accident insurance
  • Group term life insurance
  • Group critical illness insurance
  • Business travel insurance
  • Gratuity scheme
  • Employee Stock Purchase Plan
  • National pension scheme
  • Time off and leaves
  • Disability leave
  • Employee Assistance Programme
  • Manage stress
  • Adoption assistance
  • [email protected]
  • [email protected]
  • PayPal Gives
  • Healthy eating at PayPal
  • Performance-based awards
  • Educational Assistance Programme
  • Telecommuting and flexi-work arrangements
  • Family support
  • Support for new parents
  • Developmental assistance

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [email protected]

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OTHER DETAILS

Key skills
Risk Operation Agent 2
Industry
Internet/ E-commerce
Summary
Job Description : Job Description Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and th
Last Date
2021-06-05

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