Senior Customer Success Manager Jobs in Across India at Phenom People

Last Updated: Jan 16, 2022 05:00 IST


Company Name
Phenom People
Job title
Senior Customer Success Manager
4-7 Years
Not Mentioned

Job Profile

Job Requirements

Are you a phenomenal Customer Success Manager with a passion for technology and HR? Join our international team in Rotterdam (or remotely) and become part of our mission to help a billion people find the right job!

Partner up with our Enterprise customers and drive the adoption of Phenom's Talent Experience Management platform. You will work in a high-energy, crazy-fun, and agile team environment, with new projects popping up quickly.
In this role you will:
  • Develop Processes across all teams including procedures, internal service level agreements, and productivity and quality metrics
  • Collaborate and build relationships among Success, Sales and Support to deliver an exceptional customer experience
  • Partner with Account Management to manage an integrated, complementary account management strategy focused on phenomenal customer satisfaction
  • Partner with all Customers to drive business value
  • Cooperate with Product Support to ensure timely, professional, and accurate support to all Customers.

Work Experience
  • 4+ years relevant experience with Enterprise customers
  • Familiarity with SaaS products
  • Fluent in English and German or French
  • Exposure to HR software is a big plus
  • Proven success in achieving results and being a strong team player
  • Strong communication & relationship building skills
  • Ability to organize and manage multiple, and at times competing priorities
  • Experience using technology, metrics, and reporting to manage a customer support function.

  • Competitive salary
  • MacBook Pro
  • Unlimited vacation days
  • Reimbursement of home internet costs
  • Becoming a part of one of the fastest-growing HR-tech companies

About Phenom
Phenom is a global HR software company with the purpose to help a billion people find the right job. Our SaaS Talent Experience Management platform (TXM) is redefining talent acquisition and talent management by helping candidates and employees find the right job faster, recruiters identify and engage the right talent, and management optimize strategy.

Phenom is not your average workplace - we take pride in building a culture that is #NotNormal and celebrates all of the ways our company and employees are unique. Phenom was named one of the fastest-growing technology companies in the 2020 Deloitte Technology Fast 500. With over 1200 employees, our team is headquartered in the greater Philadelphia area, with offices in Canada, India, Israel, the Netherlands, Germany, and the UK serving 400+ global employers.

Our commitment to diversity runs deep
We believe diversity is essential to building a phenomenal workplace, product, and customer experience. As we take collective action to build a more inclusive environment where every candidate and employee feels welcomed - and differences in ideas and opinions are celebrated - we recognize there is more to be done. Our team is committed to advance until these powerful ideas are ingrained in our culture, for you, for Phenom, and for employers everywhere.


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Key skills
Business, hr software, Account Management, Customer Satisfaction, Customer Experience, Customer Success, Customer Support, Manager, Drive, Relationship Building, Saas, Support, Communication, English, Focused, Organize, Account, Strong Communication, Fluent In English
IT/ Computers - Software
Job Requirements Are you a phenomenal Customer Success Manager with a passion for technology and HR? Join our international team in Rotterdam (or remotely) and become part of our mission to help a billion people find the right job! Partner up with
Last Date

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