Rackspace Technology Jobs 2022 Apply Online Application Support Engineer - Windows .Net, R 8278 vacancy Jobs in Across India - News

Rackspace Technology Jobs 2022 Apply Online Application Support Engineer - Windows .Net, R 8278 vacancy Jobs in Across India was updated on 5th October 2022​, Candidates can apply online @fresherslive.com

Last Updated: Oct 05, 2022 05:10 AM | FL Admin

Rackspace Technology Jobs 2022 Apply Online Application Support Engineer - Windows .Net,  R 8278  vacancy Jobs in Across India - News
Application Support Engineer - Windows .Net, R 8278 Job Vacancy in Across India apply Rackspace Technology Jobs 2022

Rackspace Technology Careers 2022 Notification Overview

JOB DETAILS

Company Name
Rackspace Technology
Job title
Application Support Engineer - Windows .Net, R 8278
Role
Retail Branch Operations, VP Operations/ COO
Education
Location
Experience
5-7 Years
Salary
Not Mentioned

Job Profile



JOB REQUIREMENTS:
Key Accountabilities
. Provide support in tuning applications and infrastructure
. Design, develop, test, and implement new configurations, architectures, and standards
. Provide guidance, to customers, 3rd party integration specialists, and/or internal teams, on solutions to increase application availability, redundancy, scalability, and performance
. Assist customers and internal teams to automate processes and incorporate devops methodologies
. Provide leadership and guidance when customer application-level downtime issues arise and provide RCA support as requested.
. Show ownership of issues through resolution and maintain customer loyalty by serving customers via phone, tickets, and email
Key Performance Indicators
. Customer/Internal Feedback (delivered via Unsat Ratings and/or email & phone)
. Stability and performance of customer applications, as relates to customer uptime, using internal monitoring tools
. Customer retention and growth as a result of consistently delivering high levels of service & support around customer application stability
Level-appropriate knowledge of and/or professional experience with:
. Strong knowledge of technology troubleshooting, design, and implementation
. Strong knowledge of administration, troubleshooting, and testing OS and application platforms
. Strong knowledge of high-availability application design
. Strong knowledge of scripting languages (Powershell, Ansible)
. Proficient communicator with the ability to convey complex concepts to both technical and non-technical individuals
. Strong knowledge of performance tuning and scalability/reliability architecture best practices for a Windows platform
. Strong configuration and troubleshooting expertise of IIS services
. Working knowledge of at least one platform-specific programming language used for enterprise or large-scale web development (.Net)
. Proficient using Application Performance Management (APM) tools to interpret data, build dashboards, and engage in performance discussions. (AppDynamics and New Relic)
. Ability to identify, address, and resolve complex customer application-level issues without supervision.
. Ability to take ownership and resolve customer issues/escalations via phone, ticket, and email while providing FANATICAL SUPPORT
Personal:
. Minimum 5-7 years relative technical experience/application-level support experience.
. Minimum 3 years of experience administering highly available systems
. Minimum 1 years of experience with an enterprise application framework (Sitecore) preferred.
. Ability to perform on-call functions
. MCSE certifications preferred
. Bachelor's degree in CS or IS preferred or equivalent experience

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OTHER DETAILS

Key skills
Industry
IT/ Computers - Software
Summary
JOB REQUIREMENTS: Key Accountabilities . Provide support in tuning applications and infrastructure . Design, develop, test, and implement new configurations, architectures, and standards . Provide guidance, to customers, 3rd party integration special
Last Date
2022-11-12

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