Rackspace Technology Jobs 2022 Apply Online Linux Enterprise Customer Success Engineer vacancy Jobs in Across India - News

Rackspace Technology Jobs 2022 Apply Online Linux Enterprise Customer Success Engineer vacancy Jobs in Across India was updated on 4th September 2022​, Candidates can apply online @fresherslive.com

Last Updated: Sep 04, 2022 05:10 AM | FL Admin

Rackspace Technology Jobs 2022 Apply Online Linux Enterprise Customer Success Engineer  vacancy Jobs in Across India - News
Linux Enterprise Customer Success Engineer Job Vacancy in Across India apply Rackspace Technology Jobs 2022

Rackspace Technology Careers 2022 Notification Overview

JOB DETAILS

Company Name
Rackspace Technology
Job title
Linux Enterprise Customer Success Engineer
Role
Retail Branch Operations, VP Operations/ COO
Education
Location
Experience
8-11 Years
Salary
Not Mentioned

Job Profile



Job Profile Summary Serves as a key element within the Rackspace support infrastructure and has ownership of technical support for a designated customer base. Provides consulting service to customers on building, maintaining, and upgrading systems to meet customer needs. Applies creative problem-solving techniques to identify the source of problems, while at the same time keeping the customer aware of every step along the way. Analyzes customer configurations, uses initiative and advises on potential pitfalls that a customer may experience using existing or planned methods and suggests alternatives that may better serve the stability of the customer's solution. Proposes and implements system enhancements (software and hardware updates) that will improve the performance and reliability of the system. Solves customer's technical issues which can include OS level, webserver, database server, applications server, DNS, SMTP, user management and permissions, or other software issues. This role may be on call 24x7x365 and is the premier role of Fanatical Support. Careel Level Summary . Performs tasks with little supervision, receives escalations from others. Mentors and coaches individual contributors. Critical Competencies Key Responsibilities . Owns the technical support for the customer base tracks issues, ensures resolution at the appropriate level. Ensures customers receive a Fanatical Support experience. Understands customer configurations and analyzes strengths, weaknesses, opportunities and threats. Collaborates with customer to proactively address weaknesses and opportunities. Collaborates with internal and external teams to provide support. Troubleshoots and resolves system service issues and OS level issues. Receives and resolves issues escalated from lower level admins. Creates and maintains customer loyalty by serving customers above an beyond their expectations. Due to the 24x7 operations of the business, must be able to work a flexible work schedule, may include nights, weekends, holidays, emergency escalations, etc. Knowledge . Advanced knowledge of servers/computer hardware and software. Strong knowledge of DNS, including diagnostics with UNIX tools. Expert working knowledge of Linux OS. Expert knowledge of network fundamentals. Advanced knowledge of relevant web services, mail, MBU, Linux and monitoring applications. Advanced knowledge of MySQL. Drive to continually expand knowledge in the areas of new technological developments and trends. Attention to detail in documenting information and ability to show ownership of follow through in customer resolutions. Solid problemsolving abilities coupled with a desire to take on responsibility. Strong written and verbal communications skills, bi-lingual skills a plus. Strong presentation skills. Ability to develop and maintain relationships with key external stakeholders at various business levels. . Familiarity with Rackspace tools, systems and infrastructure Skills . LATAM: H-1B Qualified Role Fluency reading, writing and speaking Portuguese or Spanish at a technical/business level. requires a Bachelor's degree and 8 years of related work experience. At the manager's discretion, additional relevant experience may substitute for the degree requirement at a rate of 3 years experience for 1 year of higher education. Requires expert level OS knowledge and advanced knowledge of Apache, MySQL, PhP. Experience requiring a strong knowledge of storage clustering. . Hosting: JOB SECTION: Invent. BUSINESS UNIT: Hosting Operations A System Administrator is a key element within the Rackspace support infrastructure and is expected to provide a high level of technical support to our customers over the phone and via support tickets. Manages the load configuration of a central data communication processor and makes recommendations for purchase or upgrade of data networks. Coordinates terminal orders, cable installation, network system planning, upgrading, monitoring, testing and servicing. Approves action requests and specifies purchase requirements. Negotiates and places orders with common carriers. Troubleshoots and resolves system service issues and OS level issues, plus issues elevated from level I & II administrators. Provides input during the performance and merit review process. Responsible for scheduling and ensuring adequate coverage. Facilitate technical meetings. Identify coaching and development opportunities for technicians. Assist the team lead as appropriate. Serves as a back up to Team Leader. Requires approximately 3- 4 years working in a computer technical field. Bachelor's degree in computer science or engineering related field or equivalent work experience, preferred. Technical certifications (i.e., RHCE, RHCT, A+, CompTIA, MySQL, CCNA, and CCIE) or equivalent knowledge required. Able to touch type 50 - 60 wpm. Minimum of 2-3 years working in the Rackspace environment or equivalent FANATICAL customer support work place. . Cloud: JOB SECTION: Cloud Support. BUSINESS UNIT: Cloud Support Uses skills as a seasoned experienced professional with a full understanding of industry practices and company policies and procedures resolves a wide range of issues in imaginative as well as practical ways. . Managed: JOB SECTION: Linux BUSINESS UNIT: Managed Uses skills as a seasoned experienced professional with a full understanding of industry practices and company policies and procedures resolves a wide range of issues in imaginative as well as practical ways. Education . High school diploma or equivalent required. Bachelor's degree in Computer Science, Engineering, or related field preferred Certifications . Linux+, RHCSA, and RHCE certifications preferred Experience . Requires 8 years experience in systems administration or related field, including a minimum of 2+ years web hosting experience Physical Demands . General office environment. May require long periods sitting and viewing a computer monitor. Moderate levels of stress may occur at times. No special physical demands required. May require domestic travel to customer sites, conferences and education less than 15%. Travel Disclaimer The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.

Apply to More than 1000+ new jobs in your city

OTHER DETAILS

Key skills
Industry
IT/ Computers - Software
Summary
Job Profile Summary Serves as a key element within the Rackspace support infrastructure and has ownership of technical support for a designated customer base. Provides consulting service to customers on building, maintaining, and upgrading systems to
Last Date
2022-10-12

Alert : FreshersLIVE Employees will not call any candidates towards Job Offer or Job assistance. FreshersLIVE will never charge any candidates for Jobs. Please be aware of fraudulent calls or emails. Please write to [email protected] for any assistance.
Disclaimer: This Job is auto-published from MonsterIndia. For any issues with above Job Posting, please contact MonsterIndia

Apply Various Job Roles on Fresherslive.com

Job Role Apply Link
Assistant Assistant Jobs 2022 (127563 Vacancies)
Anganwadi Worker Anganwadi Worker Jobs 2022 (50251 Vacancies)
Head Teacher Head Teacher Jobs 2022 (40506 Vacancies)
Assistant Professor Assistant Professor Jobs 2022 (40157 Vacancies)
Software Software Jobs 2022 (31251 Vacancies)
Programmer Programmer Jobs 2022 (26966 Vacancies)
Junior Accountant Junior Accountant Jobs 2022 (26338 Vacancies)
Auditor Auditor Jobs 2022 (21659 Vacancies)
Junior Engineer Junior Engineer Jobs 2022 (9714 Vacancies)
Sub Inspector Sub Inspector Jobs 2022 (9459 Vacancies)
Trained Graduate Teacher Trained Graduate Teacher Jobs 2022 (8217 Vacancies)
Accountant Accountant Jobs 2022 (7394 Vacancies)
Head Master Head Master Jobs 2022 (6422 Vacancies)
Data Entry Operator Data Entry Operator Jobs 2022 (5988 Vacancies)
Technician Technician Jobs 2022 (5926 Vacancies)
Laboratory Assistant Laboratory Assistant Jobs 2022 (5520 Vacancies)
Laboratory Technician Laboratory Technician Jobs 2022 (5502 Vacancies)
Supervisor Supervisor Jobs 2022 (4960 Vacancies)
Medical Officer Medical Officer Jobs 2022 (4580 Vacancies)
Fitter Fitter Jobs 2022 (4524 Vacancies)
View More Jobs By Role (1 lakh + vacancies)

Fresherslive.com has taken maximum steps to ensure that the job posting is genuine. This Job posting was made by the company/recruiter directly and exclusively on Fresherslive.com. If the recruiter is charging any Fees from the job seekers, please write to us at [email protected] / [email protected].