Rackspace Technology Jobs 2022 Apply Online storage & backup Engineer vacancy Jobs in Gurgaon - News

Rackspace Technology Jobs 2022 Apply Online storage & backup Engineer vacancy Jobs in Gurgaon was updated on 15th September 2022​, Candidates can apply online @fresherslive.com

Last Updated: Sep 15, 2022 05:10 AM | FL Admin

Rackspace Technology Jobs 2022 Apply Online storage & backup Engineer  vacancy Jobs in Gurgaon - News
storage & backup Engineer Job Vacancy in Gurgaon apply Rackspace Technology Jobs 2022

Rackspace Technology Careers 2022 Notification Overview

JOB DETAILS

Company Name
Rackspace Technology
Job title
storage & backup Engineer
Role
Retail Branch Operations, VP Operations/ COO
Education
Location
Experience
2-4 Years
Salary
Not Mentioned

Job Profile



. KNOWLEDGE/SKILLS/ABILITY:
o Able to communicate in a clear and concise manner both in written form of emails, ticket comments, and verbally on phone with internal and external customers.
o Must have experience working in enforced change and risk control environments.
o Strong attention to detail, interpersonal and time-management skills.
o Self-motivated ability to maintain excellence in service with moderate supervision. Strong analytical and problem-solving skills. Ability to successfully work and promote inclusiveness in small groups. Ability to provide FANATICAL support.
o Strong knowledge in technology troubleshooting methodologies, design, and implementation.
o Able to resolve problems in an efficient and timely manner. Able to handle multiple tasks simultaneously without dropping attention to detail or risk eversion.
o Basic knowledge of VMware, Windows and Linux operation systems, File systems, SQL, MySQL, Oracle, and Exchange.
o Working knowledge of Networking, Fiber Channel concepts, and technologies, TCP/IP, DNS
o Hands on experience on a combination of Infinidat Infinibox Storage Arrays, NetApp. Ability to provide FANATICAL support.
o Hands on experience with Commvault, Netbackup or other backup software.
o Troubleshooting of backup and restore failures on multiple platforms with varied configurations.
o Excellent time management and organizational skills.
o Able to work well under pressure and under stressful situations while supporting a customer base of over 18,000.
o Willing to learn new and different technologies.
JOB COMPLEXITY:
o Accountable in overseeing team achieve/maintain team level KPIs and Queue health.
o Work on Technical tickets and responds to queries from customers.
o Experience in Storage Consolidation, Backup and Recovery and Disaster Recovery
o LUN/Volume provisioning for new requests or expansion requests, host zoning and registration, quality control. Performs host un-zoning and de-registration, and server clean up.
o Performs troubleshooting for host end-to-end connectivity and host-side software for storage and backup related issues.
o Escalates critical component failures to higher-level engineers. Answers general configuration questions, audits environments.
o Provides performance statistics reporting, and Storage and Backup related reports to meet requests by customers and Rackspace leaders.
o Work with Customers/Account Teams, Vendors to schedule maintenance activities.
o Assists with scheduling, upgrades software, firmware, and drivers, and performs regular system health checks.
o Makes recommendations for process and procedure improvements.
o Consistent regular interaction with both internal and external customers as well as account managers and management.
o Resolve escalated customer issues and manage escalations further to internal support.
Key Accountabilities
o Create and maintain customer loyalty by serving customers above and beyond their expectations.
o Take ownership of issues until resolution.
o Responsible for solving customer's technical issues.
o Support customers primarily via phone and tickets
SUPERVISION:
o Operates under minimal supervision.
o Expected to reach out to wider team for assistance to perform more complex duties and on any requests not 100% clear on.
EXPERIENCE:
o 2-4 years of technical engineering and administration experience
o A minimum of 1 year of experience maintaining storage arrays and backups

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OTHER DETAILS

Key skills
storage & backup Engineer
Industry
IT/ Computers - Software
Summary
. KNOWLEDGE/SKILLS/ABILITY: o Able to communicate in a clear and concise manner both in written form of emails, ticket comments, and verbally on phone with internal and external customers. o Must have experience working in enforced change and risk co
Last Date
2022-10-23

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