JC Digital Repair Specialist C

Last Updated: 17 September 2020

JOB DETAILS

Company Name
Reliance Jio Infocomm Limited
Job title
JC Digital Repair Specialist C
Role
Location
Experience
0-50 Years
Salary
Not Mentioned

Job Profile


Job Description :

  • Job Responsibilities :

    1. Interact with customers on handset related issues
    2. Troubleshoot handset defects
    3. Handle handset related queries
    4. Record job entry in Customer Relationship Management portal
    5. Upgrade software of handsets
    6. Assemble / dismantle smartphones (unibody/duobody)
    7. Repair handsets by changing screen, speaker, mic, camera etc
    8. Repair handsets by PCB swap, charging connecter replacement etc
    9. Deposit of cash collected through service
    10. Verify handsets for exchange
  • Skills & Competencies :

    1. Knowledge of spares operations
    2. Knowledge of CRM Systems
    3. Communication skills
    4. Problem Solving skills
    5. Handset repair skills
    6. Customer Focus

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OTHER DETAILS

Key skills
Industry
Telecom
Summary
Job Description : * Job Responsibilities : 1. Interact with customers on handset related issues 2. Troubleshoot handset defects 3. Handle handset related queries 4. Record job entry in Customer Relationship Management portal
Last Date
2020-11-14
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