Manager Service Quality Home Connect Jobs in Mumbai at Reliance Jio Infocomm Limited

Last Updated: Nov 26, 2021 05:10 IST

JOB DETAILS

Company Name
Reliance Jio Infocomm Limited
Job title
Manager Service Quality Home Connect
Role
Education
Location
Experience
8-15 Years
Salary
Not Mentioned

Job Profile


Job Description :

  • Job Responsibilities :

    1. Design and implement quality assurance framework and execution
    guidelines
    2. Provide solution and support for improving current execution
    methodology
    3. Benchmark industry practices and bring in approaches to minimize TAT
    and fault rate
    4. Work with L&D and operations team to upgrade/improve the skill set of
    field manpower
    5. Implement maker checker/real time supervision framework in the field
    6. Maintain relationships with other functions for cross-functional
    synergies and improvements
    7. Adopt quick feedback retrieval method across all levels
    8. Improve customer satisfaction for all touch points at field level
  • Skills & Competencies :

    1. Knowledge of current installation trends
    2. Execution skills
    3. Project management skills
    4. Problem solving skills
    5. Decision making skills
    6. Customer centric approach
    7. Analytical mindset

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OTHER DETAILS

Key skills
Manager Service Quality Home Connect
Industry
Telecom
Summary
Job Description : * Job Responsibilities : 1. Design and implement quality assurance framework and execution guidelines 2. Provide solution and support for improving current execution methodology 3. Benchmark industry practic
Last Date
2022-01-23

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