Support Engineer - Interactive Studio Jobs in Across India at Salesforce

Last Updated: Jan 23, 2022 05:00 IST

JOB DETAILS

Company Name
Salesforce
Job title
Support Engineer - Interactive Studio
Role
Education
Location
Experience
6-9 Years
Salary
Not Mentioned

Job Profile


Job Category
Customer Success GroupJob Details
About Salesforce
Salesforce is the global leader in customer relationship management (CRM) software. We pioneered the shift to cloud computing, and today we're delivering the next generation of social, mobile and cloud technologies that help companies revolutionise the way they sell, service, market and innovate-and become customer companies. We are the fastest growing of the top 10 enterprise software companies, the World's Most Innovative Company according to Forbes and one of Fortune's 100 Best Companies to Work For. Our "more human, less corporate" culture is built around doing work that matters, winning as a team and celebrating success Aloha-style. Ready to find your #dreamjob?
Detailed Role and Responsibilities:

  • Assisting customers in troubleshooting their custom code, integration, and implementation of Salesforce products. This involves debugging, troubleshooting, and ensuring issues are fully resolved.
  • Developing and maintaining technical expertise in assigned areas of product functionality.
  • Demonstrating exceptional analytical, troubleshooting, and problem-solving expertise.
  • Providing feature explanation and Salesforce coding best practices.
  • Managing customer expectations and the customer experience to maximize customer satisfaction.
  • Actively maintaining and participating in work-related training and up-skilling activities.
  • Demonstrating the ability to research, document and prioritize customer issues, leveraging internal tools and escalating to relevant teams as necessary
  • Multitasking and performing effectively under pressure and meeting all support related KPIs as outlined by business
  • Creating and curating knowledge content.

Minimum Technical/General Qualifications:

Mandatory
  • 2 to 6+ years of engineering / programming / enterprise support work experience.
  • Working experie in Interactive StudioOR in Javascript and Javascript certified with a demonstrated exposure to DOM and Jquery
  • Exposure to debugging javascript using browser developer tools
  • Working knowledge of HTML and CSS
  • Thorough understanding of web, server side, email, mobile campaigns
  • Working experience in marketing cloud journey builder and API integration is preferred.
  • Excellent written and verbal communication skills

Good to have
  • Certifications from Marketing Cloud suite
  • Exposure to REGEX (regular expressions)
  • Understanding of 3rd party analytics system like Google Analytics
  • Understanding of database concepts and data management (RDBMS) and SQL





Accommodations

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OTHER DETAILS

Key skills
Support Engineer - Interactive Studio
Industry
IT/ Computers - Software
Summary
Job Category Customer Success GroupJob Details About Salesforce Salesforce is the global leader in customer relationship management (CRM) software. We pioneered the shift to cloud computing, and today we're delivering the next generation of social, m
Last Date
2022-03-22

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