Support Engineer - Marketing Cloud (Evergage) Jobs in Hyderabad at Salesforce

Last Updated: Jun 10, 2021 05:10 IST


Company Name
Job title
Support Engineer - Marketing Cloud (Evergage)
Software Engineer/ Programmer
2-5 Years
Not Mentioned

Job Profile

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job Category
Customer Success GroupJob Details
Job description

Detailed Role & Responsibilities:
  • Assisting customers in troubleshooting their custom code, integration, and implementation of Salesforce products. This involves debugging, troubleshooting, and ensuring issues are fully resolved.
  • Developing and maintaining technical expertise in assigned areas of product functionality.
  • Demonstrating exceptional analytical, troubleshooting, and problem-solving expertise.
  • Providing feature explanation and Salesforce coding best practices.
  • Managing customer expectations and the customer experience to maximize customer satisfaction.
  • Actively maintaining and participating in work-related training and up-skilling activities.
  • Demonstrating the ability to research, document and prioritize customer issues, leveraging internal tools and escalating to relevant teams as necessary
  • Multitasking and performing effectively under pressure and meeting all support related KPIs as outlined by business
  • Creating and curating knowledge content.
Minimum Technical/General Qualifications:
  • 2 to 5 years of engineering / programming / enterprise support work experience.
  • Familiarity with Mobile apps on iOS/Android and hybrid frameworks/concepts
  • Clear understanding of HTTP/S request/response model, Synchronous vs asynchronous requests, JSON
  • Ability to understand the contents of the mobile SDK documentation and expand/improve them.
  • Thorough understanding of web, server side, email, mobile campaigns
  • Working experience in marketing cloud journey builder and API integration
  • Working experience in Javascript and Javascript certified with a demonstrated exposure to DOM and Jquery
  • Exposure to debugging javascript using browser developer tools
  • Working knowledge of HTML and CSS
  • Excellent written and verbal communication skills
Good to have
  • Working knowledge of any of following languages: Java, Objective-C, Swift, Kotlin,TypeScript
  • Certifications from Marketing Cloud suite
  • Exposure to REGEX (regular expressions)
  • Understanding of 3rd party analytics system like Google Analytics
  • Understanding of database concepts and data management (RDBMS) and SQL
We operate 24x7 which can involve working during one of the below shifts and also have a non-standard work week. While we have 5 days a work week, it is not necessary that the weekend is Saturday and Sunday. You may get your weekly off on any day of the week (e.g. Mon/Tue, Wed/Thur, Mon/Wed etc)

AMER hours (Eastern Standard Time - 5.30 PM/6.30 PM IST or Pacific Standard Time 8:30 PM/9:30 PM IST onwards depending on Daylight Savings Time)
EMEA hours 12:00 PM/1 PM/2PM IST onwards depending on Daylight Savings Time
APAC hours 5.30 AM IST onwards
Work hours are subject to change depending on Business needs.

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Key skills
Support Engineer - Marketing Cloud (Evergage)
Internet/ E-commerce
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job Category Customer Success GroupJob Details Job description Detailed Role & Responsibilities: *
Last Date

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