Support Engineer - Marketing Cloud (Evergage) Jobs in Hyderabad at Salesforce

Last Updated: Jun 10, 2021 05:10 IST

JOB DETAILS

Company Name
Salesforce
Job title
Support Engineer - Marketing Cloud (Evergage)
Role
Software Engineer/ Programmer
Education
Experience
2-5 Years
Salary
Not Mentioned

Job Profile



To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job Category
Customer Success GroupJob Details
Job description


Detailed Role & Responsibilities:
  • Assisting customers in troubleshooting their custom code, integration, and implementation of Salesforce products. This involves debugging, troubleshooting, and ensuring issues are fully resolved.
  • Developing and maintaining technical expertise in assigned areas of product functionality.
  • Demonstrating exceptional analytical, troubleshooting, and problem-solving expertise.
  • Providing feature explanation and Salesforce coding best practices.
  • Managing customer expectations and the customer experience to maximize customer satisfaction.
  • Actively maintaining and participating in work-related training and up-skilling activities.
  • Demonstrating the ability to research, document and prioritize customer issues, leveraging internal tools and escalating to relevant teams as necessary
  • Multitasking and performing effectively under pressure and meeting all support related KPIs as outlined by business
  • Creating and curating knowledge content.
Minimum Technical/General Qualifications:
Mandatory
  • 2 to 5 years of engineering / programming / enterprise support work experience.
  • Familiarity with Mobile apps on iOS/Android and hybrid frameworks/concepts
  • Clear understanding of HTTP/S request/response model, Synchronous vs asynchronous requests, JSON
  • Ability to understand the contents of the mobile SDK documentation and expand/improve them.
  • Thorough understanding of web, server side, email, mobile campaigns
  • Working experience in marketing cloud journey builder and API integration
  • Working experience in Javascript and Javascript certified with a demonstrated exposure to DOM and Jquery
  • Exposure to debugging javascript using browser developer tools
  • Working knowledge of HTML and CSS
  • Excellent written and verbal communication skills
Good to have
  • Working knowledge of any of following languages: Java, Objective-C, Swift, Kotlin,TypeScript
  • Certifications from Marketing Cloud suite
  • Exposure to REGEX (regular expressions)
  • Understanding of 3rd party analytics system like Google Analytics
  • Understanding of database concepts and data management (RDBMS) and SQL
INDIA ONLY
We operate 24x7 which can involve working during one of the below shifts and also have a non-standard work week. While we have 5 days a work week, it is not necessary that the weekend is Saturday and Sunday. You may get your weekly off on any day of the week (e.g. Mon/Tue, Wed/Thur, Mon/Wed etc)

AMER hours (Eastern Standard Time - 5.30 PM/6.30 PM IST or Pacific Standard Time 8:30 PM/9:30 PM IST onwards depending on Daylight Savings Time)
EMEA hours 12:00 PM/1 PM/2PM IST onwards depending on Daylight Savings Time
APAC hours 5.30 AM IST onwards
Work hours are subject to change depending on Business needs.
Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. (http://cloud.mail.salesforce.com/accommodations-request-form)Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.
(http://salesfore.com/) or Salesforce.org.
Salesforce welcomes all.

Apply to More than 1000+ new jobs in your city

OTHER DETAILS

Key skills
Support Engineer - Marketing Cloud (Evergage)
Industry
Internet/ E-commerce
Summary
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job Category Customer Success GroupJob Details Job description Detailed Role & Responsibilities: *
Last Date
2021-08-07

Alert : FreshersLIVE Employees will not call any candidates towards Job Offer or Job assistance. FreshersLIVE will never charge any candidates for Jobs. Please be aware of fraudulent calls or emails. Please write to [email protected] for any assistance.
Disclaimer: This Job is auto-published from MonsterIndia. For any issues with above Job Posting, please contact MonsterIndia

Apply Various Job Roles on Fresherslive.com

Job Role Apply Link
Other Roles Other Roles Jobs 2021 (73242 Vacancies)
Trainee Trainee Jobs 2021 (24570 Vacancies)
Assistant Assistant Jobs 2021 (17776 Vacancies)
Trained Graduate Teacher Trained Graduate Teacher Jobs 2021 (12092 Vacancies)
Application Engineer Application Engineer Jobs 2021 (9506 Vacancies)
Customer Service Executive Customer Service Executive Jobs 2021 (8199 Vacancies)
Software Software Jobs 2021 (7279 Vacancies)
Designer Designer Jobs 2021 (7232 Vacancies)
Office Assistant Office Assistant Jobs 2021 (7027 Vacancies)
Apprentice Apprentice Jobs 2021 (6971 Vacancies)
Officer Officer Jobs 2021 (5518 Vacancies)
Constable Constable Jobs 2021 (4585 Vacancies)
Medical Officer Medical Officer Jobs 2021 (4288 Vacancies)
Programmer Programmer Jobs 2021 (4267 Vacancies)
Health Officer Health Officer Jobs 2021 (4060 Vacancies)
Business Development Manager Business Development Manager Jobs 2021 (3806 Vacancies)
Aanganwadi Helper Aanganwadi Helper Jobs 2021 (3238 Vacancies)
General Medical Officer General Medical Officer Jobs 2021 (2632 Vacancies)
Female Health Worker Female Health Worker Jobs 2021 (2551 Vacancies)
Gramin Dak Sevak Gramin Dak Sevak Jobs 2021 (2428 Vacancies)
View More Jobs By Role (1 lakh + vacancies)

Fresherslive.com has taken maximum steps to ensure that the job posting is genuine. This Job posting was made by the company/recruiter directly and exclusively on Fresherslive.com. If the recruiter is charging any Fees from the job seekers, please write to us at [email protected] / [email protected].