Team Leader - Outbound Sales Jobs in Thane at Selectivite Consultants

Last Updated: Aug 15, 2021 05:10 IST


Company Name
Selectivite Consultants
Job title
Team Leader - Outbound Sales
3-10 Years
Not Mentioned

Job Profile

Education & Qualification - Any graduate with at least 3+ years of experience in selling any product over the phone (OUTBOUND) with minimum 2 years in team handling will be eligible. Experience in handling team of tele callers - sales is mandatory.

Job Role -
Mentor and develop the team.
Manage post-sales experience and service of premium clients
Effectively manage shift operations
Strong Knowledge and Experience on Operational Metrics. (CSAT, AHT, Shrinkage, Quality scores, Maintaining SLA, Attrition management Etc).
Handling Escalation calls of Customers
Track Customer Satisfaction & ensure closure of complaints
Strong Rapport building skills with Team & stakeholders, manage attrition in the team
Evolve more effective work process for improving customer interactions
Constantly monitor & review performance metrics for achievement of objective
To effectively manage operations for constant performance achievements
Identify relevant training needs of agents & ensure effective implementation.
Interface with IT/HR/ Training/Quality in order to improve the team's Performance

Job Location - Thane (Post Pandemic)

Should have good English communication skills.

Interested candidates please share your resume on [email protected]

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Key skills
Sales, Selling, Bdm, BDA, Bde, Advisor, Counselor, Relationship
ITES/ BPO, E-Learning, Travel/ Tourism
A Multinational company is hiring Team Leaders On Payroll & Permanent Job Handling Team Of Advisors.
Last Date

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