Team Leader - Work Remotely From your City Jobs in New Delhi at Selectivite Consultants

Last Updated: Jun 20, 2021 05:10 IST


Company Name
Selectivite Consultants
Job title
Team Leader - Work Remotely From your City
3-9 Years
Not Mentioned

Job Profile

Role -
Mentor and develop the team.
Effectively manage shift operations
Strong Knowledge and Experience on Operational Metrics. (CSAT, AHT, Shrinkage, Quality scores, Maintaining SLA, Attrition management Etc).
Handling Escalation calls of Customers
Track Customer Satisfaction & ensure closure of complaints
Strong Rapport building skills with Team & stakeholders, manage attrition in the team
Evolve more effective work process for improving customer interactions
Constantly monitor & review performance metrics for achievement of objective
Interface with IT/HR/ Training/Quality in order to improve the team's Performance


Working Hrs-
Male - 12 to 9 PM
Female - in between 8 AM to 7 PM - Any 9 hours rotation shift

5 Days a week working

Interested candidates are requested to share updated CV on [email protected]

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Key skills
Inbound, Outbound, Voice, Bpo, Crm
Education, Insurance, ITES/ BPO
A corporate company - Permanent - Full Time - Team Leader Work location Okhla BUT you can work remotely - reporting to the office in your city
Last Date

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