Shell Jobs 2022 Apply Online Senior Support Eng-Prod Reliability Eng vacancy Jobs in Across India - News

Shell Jobs 2022 Apply Online Senior Support Eng-Prod Reliability Eng vacancy Jobs in Across India was updated on 24th June 2022​, Candidates can apply online

Last Updated: Jun 24, 2022 05:00 AM | FL Admin

Shell Jobs 2022 Apply Online Senior Support Eng-Prod Reliability Eng  vacancy Jobs in Across India - News
Senior Support Eng-Prod Reliability Eng Job Vacancy in Across India apply Shell Jobs 2022

Shell Careers 2022 Notification Overview


Company Name
Job title
Senior Support Eng-Prod Reliability Eng
4-7 Years
Not Mentioned

Job Profile

Product Reliability and Operations Engineering is typically driving the product team to maximize the long-term reliability of the Products in their remit by: focusing on automation and maintenance in the live environment including Level 2/3 support as a Subject Matter Expert in one or more application or infrastructure services. The engineer uses advanced support techniques to analyze and resolve incidents that were raised and ensure the faster resolution of issues leading to customer satisfaction. The engineer documents solutions to known errors to expedite resolution of incidents and performs root cause analysis to minimize reoccurrence , scoping and supporting technical-debt backlog items in Sprints, checking the impact and quality of code releases and deployments, building in supportability from the outset..
  • The Product Reliability & Operations Engineer (PROE) is a member of the Shell ID Services & Operations Management (SOM) function who works in a natural team with developers, infrastructure operators and other IT staff on a range of agile (BizDevSecOps) activities.
  • The BizDevSecOps approach to software development aims for frequent, incremental changes to code versions, which means frequent deployment and testing regimens. Product Reliability & Operations Engineer (PROE) must understand the basics of software development languages and be familiar with the development tools used to create new code or update existing code. In the case of technical-debt backlog items they may be called upon to develop code.
  • The Product Reliability & Operations Engineer (PROE) may be asked to develop or source application and system management tools that mitigate manual effort implement automated management features, such as performance monitoring, diagnostics and failover and availability capabilities.
  • The Product Reliability & Operations Engineer (PROE) should have the ability to look at and understand how an entire system (product line) works as well as their own specific Products. The ability to step back and conceptually understand how all the pieces fit together is key to being a reliability engineer.

Principal Accountabilities
  • Own product operations and be accountable for managing the operational backlog items and technical-debt items of production platforms as well as being part of service management & integration teams within wider connected portfolio,
  • Collaborates and works with Mobility IT, Vendors and Suppliers for the delivery of secure and reliable products within an integrated Mobility IT landscape.
  • Focus on relentless prioritization to maintain delivery on value, whilst ensuring secure, reliable and efficient operations for the product which are aligned with product roadmap objectives
  • This is a technical role with strong experience in DevOps / software engineering / agile delivery.
  • Supporting clients through the daily BAU activities
  • Ensure issues are reviewed and triaged accurately within agreed SLAs.
  • Investigate, verify and assess impacts of Software defects raised from the business within given deadlines.
  • Provide updates to clients on resolution of Software defects raised during BAU process
  • Manage timely resolution of defects, working closely with the Development and QA teams in order to complete testing within deadlines
  • Creation and maintenance of related documentation for identified workarounds.
  • Facilitate performance testing and work closely with DBA's
  • Work closely with Production Control to highlight potential issues requiring agreed workarounds to minimize impacts in Production environments
  • Build good working relationships promoting a pro-active approach to issues/problems
  • Gain in-depth understanding of business processes and challenges in order to manage and prioritize issues raised.
  • Assess the technical aspects of product/ landscape and provide recommendations to scale up the technical maturity and make it ready for future market scenario like it appropriately.
  • Support technical-debt backlog items in Sprints, checking the impact and quality of code releases and deployments
  • Work with Service management and understand the customer satisfaction index which requires bug fix/ defect fix / enhancement and scope it within backlog items
  • Defects Management:
    • As part of the BizDevSecOps model, is active in delivering Bug Fixes & Minor Enhancements on either directly or through product team/vendors (L2/L3 tickets)
    • Work with service management team, focus on reducing the incidents with RCA adopting problem management approach and add those items if required to product backlog
  • Analyze results of vulnerability scanning, penetration testing, wireless checks, etc. and incorporate requirements into the product backlog to resolve findings.
  • Ability to develop code on new features by closely working with Product Development team as the need evolves

Special Challenges:
  • Extensive contact with Suppliers, Business team members to middle management, and a wide range of IT teams
  • Contract ownership of services with annual costs of $200k+ per product
  • Risks - License to Operate, Global reputation, $100's of millions at risk. Failure within these products and services could have effects on Shell's reputation and ability to participate in these markets and fines would be very substantial in some areas (i.e. GDPR).
  • This position manages overall operational delivery for products thereby ensuring availability, reliability, and overall supportability on a 7x24, 365 day basis.
  • Products range in scale from payment authorizing of 20million transactions a month or customer facing platforms serving more than 100,000 users

Skills & Requirements:
  • Minimum Education or Certification: 4-year Degree related to IT
  • At least 8 years IT experience, with at least 4 years in applications support and IT services and operations management
  • Strong SQL skills - experience of MS SQL Server and SQL Developer in a working environment, including sound knowledge of constructing complex SQL queries
  • Working knowledge of .NET Framework and Object-Oriented Programming (ASP.NET and C#)
  • Ability to read and debug complex codebase
  • Experience of working in Application Support or Junior Programming background
  • Logical, analytical, flexible and systematic approach to problem resolution across a broad spectrum of technologies
  • Have the ability to manage design issues to ensure the solution delivered to Production meets the requirements within set deadlines
  • Develop understanding of the solution in order to sufficiently test if fit for purpose
  • Ability to communicate with business with technical information
  • Be able to work as part of a team, including the ability to develop good working relationships, share knowledge and work within the team to meet objectives
  • Should have knowledge on SQL server standard replication along with Custom replication procedures setup and implementation
  • Should be aware of implementation of database backups/restore mechanism across application as per industry standards
  • Should be able to write SQL server agent jobs.
  • Should be able to Configure and maintain database servers and processes.
  • Should be able to monitor system's health and performance and ensure high levels of performance, availability, sustainability, and security.
  • Should have strong troubleshooting skills around Replication issues, Database connectivity issues, SQL server agent jobs failures.
  • Working knowledge on MS Azure is desirable.

Other Skills
  • Very strong stakeholder management skills
  • Excellent communicator at all levels
  • Strong process management skills
  • Proven record of delivering against stretch targets
  • Proven ability to influence without line management control
  • Team player, works effectively with all levels in organisation (business, external suppliers, suppliers within IT)
  • Proven coordination and consulting management skills
  • Work effectively in virtual, geographic dispersed, cross cultural environments
  • Strong leadership and incident, change and problem management capabilities to transform activities from the current operating model to the end-to-end process model
  • Excellent understanding of project management, project finance and TCO.

  • Ability to represent Shell with external service providers
  • Ability to deal with conflict and ambiguity effectively
  • Ability to maintain a decision/position without damaging working relationships

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Key skills
Senior Support Eng-Prod Reliability Eng
Oil/ Gas/ Petroleum
Product Reliability and Operations Engineering is typically driving the product team to maximize the long-term reliability of the Products in their remit by: focusing on automation and maintenance in the live environment including Level 2/3 support a
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