Solitaire Infotech Solution Jobs 2023 Apply Online Desktop Engineer vacancy Jobs in Asansol - News

Solitaire Infotech Solution Jobs 2023 Apply Online Desktop Engineer vacancy Jobs in Asansol was updated on 14th April 2021​, Candidates can apply online

Last Updated: Apr 14, 2021 05:10 AM | FL Admin

Solitaire Infotech Solution Jobs 2023 Apply Online Desktop Engineer  vacancy Jobs in Asansol - News
Desktop Engineer Job Vacancy in Asansol apply Solitaire Infotech Solution Jobs 2022

Solitaire Infotech Solution Careers 2023 Notification Overview


Company Name
Solitaire Infotech Solution
Job title
Desktop Engineer
0-2 Years

Job Profile


Project / Process- Provide Level 2 technical assistance and support, and resolve problems related to the use of computer hardware and software for end users
Analyze, resolve, respond to, and document end user inquiries.
Independently perform IMAC (install, move, add, change) work.
Install desktop/Laptop software using approved tools.
Troubleshoot operating system(s).
Troubleshoot connection issues with LAN/WAN.
Update tickets with accurate and timely records of status, work performed, and resolution detail.
Maintain and contribute to a knowledge base.
Coordinate hardware warranty repair.
Perform HW repair/breakfix and maintance.
Escalate issues/requests/tickets to 3rd party vendors when necessary.
Perform data wipes on devices, and preperation for asset disposable as per process.
Responsible for raising and coordinating problem management issues.
Responsible for receiving, and asset management of IT devices, and spares.
Perform additional tasks (end user/infra related) when required.
Participate in projects.
Strong understanding and skills in SLA, KPI Management.
Organization Adherence to Organizational policies and processes (including Cognizant's security policies, LP, timelines etc).

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Key skills
Desktop Engineer, Desktop Support, Desktop Support Engineer, Resident Engineer
IT/ Computers - Software
looking for desktop engineer freshers can also apply
Last Date

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