Solitaire Infotech Solution Jobs 2023 Apply Online Desktop Support Engineer L2 vacancy Jobs in - News

Duties and Responsibilities:

1. Works with Help Desk and Network Operations staff as appropriate to determine and resolve problems received from clients.

2. Interact with numerous computer platforms in a multi-layered client server environment.

3. Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers, and administrative systems.

5. Recommends and / or performs upgrades on systems to ensure longevity.

6. Works with procurement staff to purchase hardware and software.

7. Assesses functional needs to determine specifications for purchases.

8. Troubleshoot and resolve incidents (Hardware and Software) related to desktop and associated peripherals

9. Troubleshoot Network connectivity (LAN) issues

10. Installation of desktop and hardware like CD-ROM, soundcards, etc

11. Operating Systems (OS) installation / re-installation, upgrades and patches for desktops

12. Software installations such as MS-Office, Acrobat Reader, mail client etc. 6. Installation of anti-virus on desktops and remove Virus

13. Configuration of Print devices (network and local) on desktops

14. Desktop Configuration - Network, mail client, internet etc.

15. Co-ordinate with vendors for support