Solitaire Infotech Solution Jobs 2023 Apply Online Support Escalation Engineer vacancy Jobs in Gurgaon - News

Responsibilities
Obsess about and know our customers and partners, responding to and resolving the most critical customer issues
Role Model the Customer eXperience Framework CARE behaviours
Seeks information about the underlying needs of customers, developing and communicating realistic outcomes
Conducts in-depth analysis of problems, including leading triage meetings
Allocates and aligns resources to optimize the customer experience; acts as a mentor and role-model
Demonstrates expertise in a specific solution, or several products, feature functions, or services
Takes ownership for product improvement in a focus area through strong working knowledge of pre-release products
Cultivates relationships, credibility, and loyalty with customers and partners intentionally by sharing relevant business expertise
Contributes to the creation of resources (tools, scripts, diagnostics, content) to improve troubleshooting
Qualifications
Required
o DevOps Systems: Azure DevOps Services, Azure DevOps Server (formerly Team Foundation Server), GitHub Enterprise, Atlassian
o Cloud Technologies: Microsoft Azure, Amazon web services, iCloud
o Languages and Compilers: C/C++, C#, VB.NET, JAVA, HTML5
o Developer Tools such as Visual Studio, Unity, Eclipse
o Excellent problem solving and troubleshooting skills, with the ability to use various data collection tools and methodologies to analyze problems, determine root cause and develop solutions.

Experience in one or more of these areas desirable
o Deep understanding of application lifecycle and agile development principals including but not limited to:
Boards work items, backlogs, sprints and queries
Repos commits, pushes, pulls, and branches
Pipelines builds, releases and deployment groups
Test Unit and Load tests, parameters, configurations and runs
Artifacts