Network Engineers Jobs in Kannur at Sonu Kumar (Proprietor Of Bicano Tech Silca)

Last Updated: Mar 05, 2021 05:10 IST

JOB DETAILS

Company Name
Sonu Kumar (Proprietor Of Bicano Tech Silca)
Job title
Network Engineers
Role
Designer, Network Administrator, IT/ Networking (EDP) - Manager
Education
Location
Experience
0-2 Years
Salary
Rs.240000-360000

Job Profile

Roles and Responsibilities

Responsible to carry out the troubleshooting on Networks and Security Appliances
End to end Implementation of network devices, related appliances, leased links
Extend technical support to the Clients over email, portal, and phone
Responsible for the uptime of the client infrastructure being managed/monitored.
Ensure that the tickets raised per shift are closed as per SLA and if not then, escalate as per the escalation Matrix defined.
Raise and also technically update the tickets in the ticketing system for all the issues handled/worked upon.
Manage shifts and take-up escalations on daily issues handled/escalated in the form of Daily reports
Work on the Service request and Incidents
Monitoring & Management of Network & appliances
Ensure early resolution to the issues to meet SLA
Ensure hardening & patching of devices meet compliance standards
Following up with Vendors, Service Providers & Partners hardware & software whenever required & resolve issues by minimizing downtimes
Generation of various weekly & monthly reports
Proficient in documentation and use of document repository tools like Confluence .
LANGUAGE-- HINDI,ENGLISH//

(A service-level agreement (SLA) defines the level of service expected by a customer from a supplier, laying out the metrics by which that service is measured, and the remedies or penalties, if any, should the agreed-on service levels not be achieved).


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OTHER DETAILS

Key skills
Network Engineers
Industry
IT/ Computers - Hardware & Networking, Internet/ E-commerce
Summary
HIRING Network Engineers
Last Date
2021-06-25

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