Lead, Process Design %26 Strategy Jobs in Across India at Standard Chartered

Last Updated: Oct 15, 2021 05:10 IST


Company Name
Standard Chartered
Job title
Lead, Process Design %26 Strategy
15-18 Years
Not Mentioned

Job Profile

About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.
We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.
The Role Responsibilities


  • Awareness and understanding of the Group&rsquos business strategy and model appropriate to the role.

  • Implement Technology Service Strategy as relates to areas within IT Service Management scope.

  • Global responsibility for the strategy and design of the following processes:

    • Change Management

    • Incident Management

    • Problem Management

    • Release Management

    • Event Management

    • Configuration Management

  • Deliver the ITSM service strategy, underpinned by the T&I strategy.

  • Provide leadership globally to ensure consistency in the delivery, operations, quality and support.

  • Drive engagement with Engineering Services to ensure tools are fit for purpose and deliver value.

  • Provide clear requirements leading to fit for purpose engineered, cost effective solutions.

  • Identify opportunities for automation, cost saving, and service quality improvements.

  • Work with Domains and Stakeholders to ensure solutions delivered meet the Bank&rsquos security standards.

  • Establish and maintain strong, strategic partnerships with vendors and service suppliers.


  • Awareness and understanding of the wider business, economic and market environment in which the group operates.

  • Implement service improvement programmes to reduce avoidable incidents, drive down service recovery times, automate manual processes, and generally improve the stability of applications.

  • Manage costs within budget.

  • Forge deep relationships with stakeholders and understand their requirements. Where applicable, factor into the strategic roadmap and provide solutions that adequately address their needs and solve issues and inefficiencies.

  • Ensure that solutions delivered are user friendly, intuitive & usable.


  • Define appropriate standards to be employed throughout the process.

  • Document and publicize the process.

  • Review opportunities for process enhancements and for improving the efficiency and effectiveness of the process.

  • Review integration issues between the various processes.

  • Periodically audit the process to ensure compliance to policy and standards.

  • Ensure compliance with the Bank&rsquos processes.

  • Ensure that delivery meets upstream and downstream process expectations.

People and Talent

  • Responsible for a team of high performing staff in global and hub locations.

  • Lead through example and build the appropriate culture and values. Set appropriate tone and expectation from the team and work in collaboration with risk and control partners.

  • Ensure the provision of ongoing training and development of people and ensure that holders of all critical functions are suitably skilled and qualified for their roles, ensuring that they have effective supervision in place to mitigate any risks.

  • Employ, engage, and retain high quality people.

  • Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives.

Risk Management

  • Responsible for identifying, assessing, monitoring, controlling and mitigating risks to the Group identified in the responsible services.

  • Awareness and understanding of key risks facing the Group and the role in managing them.

  • Identify / address key issues based on this information and put in place appropriate controls and measures.

  • Ensure a full understanding of the risk and control environment within the service tower.

  • Ensure support procedures are in place and adhere to Group Security & Audit policies within ITSM.


  • Responsible for assessing the effectiveness of the Group&rsquos arrangements to deliver effective governance, oversight, and controls in the business, and, if necessary, oversee changes in these areas.

  • Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role.

  • Responsible for delivering &lsquoeffective governance&rsquo capability to challenge peers effectively and willingness to work with any local regulators in an open and cooperative manner.

  • Ensure licensing is in adherence with the services deployed, managed appropriately, and cost effective.

Regulatory & Business Conduct

  • Display exemplary conduct and live by the Group&rsquos Values and Code of Conduct.

  • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across the Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

  • Lead the service tower & team to achieve the outcomes set out in the Bank&rsquos Conduct principles: The Right Environment.

  • Effectively and collaboratively identify, escalate, mitigate, and resolve risk, conduct and compliance matters.

Key Stakeholders

  • Country CIO&rsquos

  • Global Head, Technology Services

  • Domain Heads &ndash Technology Services

  • Head, Desktop Services

  • Risk & Control Functions

Other Responsibilities

  • Embed Here for good and Group&rsquos brand and values in ITSM.

  • Perform other responsibilities assigned under Group, Country, Business or Functional Policies & procedures.

Our Ideal Candidate

  • Any Graduate

  • 15+ years of experience in the financial industry

  • Minimum of ten (10) years ITIL management experience including the planning and directing of complex ITIL process implementation at an enterprise level of a nature similar in and scope of Standard Chartered Bank.

  • Good ITIL understanding and ability to demonstrate and clearly articulate understanding of the Change, Incident, Problem, Event, Configuration Management and Release Management processes

  • Must possess up-to-date knowledge of current and emerging process areas consistent with ITIL 4.

  • Demonstrated ability to define strategy and establish and execute plans to deliver the strategy.

  • Experience utilizing Service Management tools preferably BMC Remedy and/or ServiceNow.

  • Excellent verbal and written communication skills with the ability to deliver presentations to multiple levels of the Management.

  • Demonstrated experience in achieving CMMI and ISO 20000 certifications.

  • CISA or CISSP certified will be an advantage.

  • Ability to lead/influence others effectively.

Apply now to join the Bank for those with big career ambitions.
To view information on our benefits including our flexible working please visit our . We welcome conversations on flexible working.

Apply to More than 1000+ new jobs in your city


Key skills
Banking/ Accounting/ Financial Services
About Standard Chartered We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East. To us, good performance is about much more than turning a profit. It's about showing how you embody
Last Date

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