Manager, Customer Support Jobs in Across India at Standard Chartered

Last Updated: Apr 09, 2021 05:10 IST

JOB DETAILS

Company Name
Standard Chartered
Job title
Manager, Customer Support
Role
Technology Engineer, Software Engineer/ Programmer, VP/ Head - Technology
Education
Location
Experience
10-13 Years
Salary
Not Mentioned

Job Profile



About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It%26#39;s about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.
We%26#39;re committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.
The Role Responsibilities %26amp;Our Ideal Candidate


  • Build the required documentation on SRM processes and review on a periodical basis and ensure it is as per standards.

  • Ensure high quality and complete adherence to the operating work instructions when performing the daily operational tasks and/or any other tasks assigned

  • Review the SRM Process to streamline the gaps, if any.

  • Ensure SRM process gaps are identified and fixes are suggested. Proactively highlight operational issues with concerned stakeholders and work with the concerned technical team to fix the process gaps, tools issues as part of SRM

  • Adhere to the specified standards of Quality and Audit / Risk requirements, handle risk related queries tied to SRM process

  • Build a governance framework for new service creation, service amendment and publish dashboard.

  • Network and build relationship(s) with the key stakeholder(s) (refer to list) with primary intent to be able to effectively and efficiently perform the SRM role.

  • Have prior experience of onboarding applications into Remedy/Service Now.

  • Knowledge of backend data activities.

  • Basic understanding of Service Now functionalities.

  • Have in total atleast 10 years experience of which atleast 5 years is with Service Desk.



Apply now to join the Bank for those with big career ambitions.
To view information on our benefits including our flexible working please visit our . We welcome conversations on flexible working.

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OTHER DETAILS

Key skills
Manager, Customer Support
Industry
Banking/ Accounting/ Financial Services
Summary
About Standard Chartered We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East. To us, good performance is about much more than turning a profit. It%26#39;s about showing how you e
Last Date
2021-06-06

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