Production Support Services Jobs in Across India at Standard Chartered

Last Updated: Apr 09, 2021 05:10 IST


Company Name
Standard Chartered
Job title
Production Support Services
Technology Engineer, Software Engineer/ Programmer, VP/ Head - Technology
10-13 Years
Not Mentioned

Job Profile

About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It%26#39;s about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.
We%26#39;re committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.
The Role Responsibilities %26amp;Our Ideal Candidate

  • Worked extensively in an application support environment for around 10+ years, preferably hands-on with exposure in handling L1, L2 and L3 support, Application Deployment and Developing Enhancements

  • Strong knowledge and work experience on XML, Oracle, SQL, IS, Linux/Unix/Windows Operating systems administration and MQ technologies

  • Possess good technical knowledge in implementing, troubleshooting, performance tuning of SQL Queries, SAP Success Factors Processes, Peoplesoft

  • Manages and appropriately escalates: delivery impediments, risks, issues, and changes associated to the product development initiatives

  • Hands on/ Strong Knowledge in Unix scripting knowledge is an added advantage

  • Trouble shooting %26ndash; ability to troubleshoot complex infra resource issues and application deployment issues by looking at log files and monitoring solutions that are implemented

  • Establish adequate monitoring to ensure efficient and reliable service delivery and hands-on with various monitoring tools will be an advantage

  • Strong communication skills both in verbal and written forms and right attitude to perform as a team player

  • DevOps knowledge is of additional advantage.

  • Reduction of Business impact caused by change due to Process failure or non-compliance.

  • Reduction of High Sev incidents and Critical Situations caused by change.

  • Ability to perform monitoring of various system components and assist in enhancing them.

  • Understanding the Code and coding standards provide and following the best practices in fixing a problem or issue

  • Ability to perform program PSS changes, test, obtain sign-offs, and deploy into production by following proper process and documentation

  • Understanding the business requirement from functional specification / Technical walk through for low/med/complex project.

  • Participation in design discussions for acquiring better understanding of the enhancing the product and domain.

  • Review all necessary documents for every release implementation to ensure completeness and accuracy

  • Design or approach documents need to be created and/or peer reviewed to ensure completeness and accuracy

  • Follow escalation procedures during outages and ensure root-cause analysis is performed.

  • Trend analysis, Incidents resolutions, Root Cause Analysis and Regular Reporting to identify areas for review for improvement

  • Act as a co-ordination point where there are complex / multiple areas affected by an incident / issue

  • Performing post-implementation review for all changes and releases.

  • Perform RCA for all High Sev/Crit Sit Incidents caused by change. Ability to browse various logs and identifying the root cause.

  • Performs Start-of-Day checks and recoveries to ensure technical readiness of the CIC applications. All exception/error messages must be monitored.

  • Assists or Perform impact analysis, capacity planning and process automation

  • Perform other BAU activities such as extraction of prod data, providing data /info dev team or Business queries, archival or housekeeping, DR drills etc,

  • Academic %26amp; ProfessionalField of Study Engineering or bachelor%26rsquo;s degree in computer science Certification Graduate Certification

Skills %26amp; Attributes

  • 10+ Years of experience with having Techno Functional Skills on Peoplesoft %26amp; SuccessFactors

  • At least 2 to 4 years of professional experience in programming in RPA technologies (e.g. UiPath, Automation Anywhere, Blue Prism), SQL and relational databases, and application development

  • Must Require skills on PeopleSoft HCM 9.2, PeopleSoft Portal 9.1, PeopleTools 8.55, Oracle 11G, Integration Broker.

  • Must Require Skills on SuccessFactors Performance %26amp; Goal Management, Succession Planning, Learning Management and Employee Central. Expertise in any of the 2 modules is must.

  • Identifying and designing business processes for automation

  • Working experience with Role based Permission

  • Have good exposure to Report %26amp; Integration Centre.

  • Have exposure to third party integration with SuccessFactors using CPI (Preferred)

  • Good understanding and hands on experience of different SuccessFactors releases.

  • Have good understanding of SF configuration, import/export jobs, data models, MDF objects %26amp; Provisioning systems

  • Certification on SuccessFactors is Mandatory

  • Key Responsibilities on Managing Daily BAU on

      • Incident Management - SLA/Ageing.

      • Problem Management - Bug Fix document preparation.

      • Change Management - Standard / Maintenance Normal Changes.

      • Escalation Management.

      • People Management.

Apply now to join the Bank for those with big career ambitions.
To view information on our benefits including our flexible working please visit our . We welcome conversations on flexible working.

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Key skills
Production Support Services
Banking/ Accounting/ Financial Services
About Standard Chartered We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East. To us, good performance is about much more than turning a profit. It%26#39;s about showing how you e
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